HR Knowledge & AI Content Analyst

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

Summary of the role:

We are seeking a Knowledge and AI Content Analyst to manage of global HR knowledge base and contribute to the development of AI-ready content. This role bridges traditional knowledge management practices with emerging AI capabilities helping build a scalable knowledge ecosystem that supports both human users and AI-powered assistants across our various global markets.

The ideal candidate brings strong content skills a structured mindset and curiosity for how AI can transform employee experiences.

About the role:

The role carries two primary responsibilities. First it involves managing and maintaining the existing ServiceNow knowledge base for the US and other global markets. Second it includes contributing to the development of content that is structured enriched and standardized for use in AIpowered solutions.

A. Manage HR Knowledge Base in ServiceNow

• Manage the existing knowledge base including content creation curation and maintenance for the US and other global markets

• Conduct regular reviews and audits of knowledge articles to ensure accuracy relevance and compliance

• Provide coaching and training to HR team members to strengthen their understanding and effective use of the knowledge base

• Partner with technical teams to configure and enhance the ServiceNow knowledge management module as needed

• Document new functionality and updates related to HR case management in ServiceNow and develop supporting training material

• Manage security roles access and permissions for HR case management in ServiceNow

• Provide backup support to team members for case management activities

B. AI-Ready Content Framework Development

• Participate in development of AI-ready content framework that enables content creation for both human and machine consumption

• Ensure content structure formatting and metadata aligns with AI requirements while maintaining user-friendliness

• Create new HR content and update existing content to align with the established framework

• Collaborate with HR subject matter experts across functions (Compensation Benefits Learning & Development etc.) and with in-market HR teams to ensure accuracy and completeness

• Transform complex HR policies and procedures into clear concise and AI-consumable formats

• Ensure content addresses common employee questions and pain points

• Partner with the technical team to test content performance with the AI assistant

• Maintain version control and documentation of all content changes

About You:

• Bachelors degree in information management Human Resources Communications Journalism Technical Writing or a related field

• 3-5 years of experience in knowledge management content management technical writing or similar role

• Strong technical writing skills for producing and revising content.

• Ability to communicate effectively and work collaboratively with users and stakeholders

• Demonstrated growth mindset with a willingness to learn new tools adapt to emerging technologies and continuously improve processes

• Strong organizational and timemanagement skills

Skills and Competencies

• Strong analytical skills with ability to assess content quality and identify improvement opportunities

• Excellent written and verbal English communication skills

• Critical thinking and problemsolving abilities

• Ability to work effectively across time zones to maintain seamless collaboration

• Basic understanding of Gen AI CoPilot and other AI technologies

• Ability to translate complex technical and nontechnical information into usable understandable content

• High attention to detail and creativity in content development

• Commitment to accuracy through thorough research and factchecking

Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care taking time off improving your health or planning for retirement weve got you covered.

Heres a small snapshot:

• Complimentary preventive health check-up for you & your spouse

• OPD coverage

• Best in class leave plan including paternity & family care leaves

• Counselling sessions to prioritize mental well-being

• Exclusive discount vouchers on Levis products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us regardless of race religion gender gender identity pregnancy disability sexual orientation age national origin citizenship status or genetic information. We actively seek and encourage applications from diverse candidates including those with disabilities and offer accommodations throughout the selection process upon request.

To ensure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status.

LOCATION

FULL TIME/PART TIME

Current LS&Co Employees apply via your Workday account.