Sales Counselor
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Setup
Work-from-home (WFH)
Full-time position
US time zone working hours
Candidate must use their own laptop and have a reliable internet connection
Role Overview
The Sales Counselor is the first point of contact for families interested in Parting Stones solidification service. You will speak with prospective customers answer their questions guide them through the process and build trust that leads to placing an order.
Many conversations take place during emotionally sensitive moments so this role requires empathy patience and clear communication. You will represent the company on phone and video calls multiple times a day and play a key role in creating a positive first impression.
This role reports to the Vice President of Sales and works closely with the Customer Service team to ensure a smooth handoff once orders are completed.
Key Responsibilities
Host scheduled 15-minute consultations with inbound prospects (approximately 26 per day)
Answer and return calls and voicemails in a timely and professional manner
Provide empathetic guidance and clearly explain the solidification process
Maintain detailed and personalized follow-ups with prospects over a sales cycle of 2 weeks to 4 months
Meet or exceed sales targets for Direct-to-Consumer and Pre-Need orders
Maintain accurate and up-to-date records in HubSpot CRM
Deliver a concierge-level customer experience with a hospitality-first mindset
Conduct inbound and outbound outreach including follow-ups with past inquiries
Collaborate occasionally with marketing to nurture potential clients
Recognize signs of emotional fatigue and apply healthy coping strategies
Perform additional duties as business needs evolve
Tools You Will Use
Aircall
HubSpot CRM
Odoo
Google Workspace
AI tools
Slack
Qualifications
Previous sales experience required
Experience in concierge-level or customer-focused service is a plus
Hands-on experience using CRM tools (HubSpot Salesforce or similar)
At least 12 months of remote work experience
Excellent spoken and written English communication skills
Strong empathy patience and emotional awareness
Highly organized with strong attention to detail
Ability to manage time effectively and multitask in a fast-paced environment
Self-motivated with strong accountability and follow-through
Professional-quality audio and video setup
Experience in the death care industry is a plus
About Company
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