Senior Product Manager, Sales New Channels, FAS

Shape the Future of Sales Channels at Vanguard: At Vanguard our sales channels are at the heart of how we empower our Financial Advisor Services (FAS) sales crew. As we continue to evolve we recognize significant opportunities to improve our existing platformsespecially our Mobile Channeland prepare for the next generation of sales technology. Were seeking a New Channels Product Manager who will focus on advancing todays mobile experience while piloting and developing the new channels that will define the future of sales technology.

This isnt just about incremental enhancements; its about reinventing how sales executives and financial advisors engage with digital toolsanticipating their evolving needs and contributing to a digital-first modern sales experience.

Role Overview

The New Channels Product Manager is an individual contributor responsible for driving forward the mobile channel and shaping any new digital channels added to the Sales Product ecosystem. This role focuses on optimizing current mobile capabilities while exploring and piloting emerging technologiesincluding next-generation CRM extensions mobile solutions and potential agentic or AI-enabled channels.

You will partner closely with cross-functional teams to deliver seamless intuitive high-performing solutions that enhance sales effectiveness and support business goals.

Key Responsibilities

Optimize the Mobile Channel

• Drive improvements to the Mobile Platform focusing on workflow optimization UX enhancements and performance improvements for the sales crew.

• Identify user pain points and develop intuitive modern mobile solutions to support day-to-day sales operations.

Shape and Implement New Channels

• Assess pilot and recommend new technologiesincluding agentic CRM extensions mobile innovations and entirely new channels that may augment or replace existing tools.

• Develop strategies that ensure smooth adoption and value realization when rolling out new channels.

CrossFunctional Collaboration

• Work closely with product technology UX sales and strategy partners to align capabilities with business goals and sales team needs.

• Support change management training strategies and rollout readiness for the sales organization.

Champion Innovation

• Promote usercentric design thinking and rapid experimentation to validate concepts and accelerate learning cycles.

Required Skills & Qualifications

• 10 years of digital product management experience preferably with mobile or AI first systems.

• Track record of optimizing workflows driving UX improvements and enhancing performance in enterprise systems.

• Experience assessing and implementing emerging sales technologies.

• Strong analytical communication and collaboration skills.

• Familiarity with Agile/Scrum methodologies.

Ideal Candidate Attributes

• Holistic thinker with a passion for modernizing digital sales processes.

• Proactive problem solver who thrives in dynamic fastpaced environments.

• Skilled at driving technology adoption and influencing without authority.

• Committed to enabling sales teams and delivering measurable business outcomes.

Leave Your Mark

If youre a digital native with a passion for innovation and a track record of elevating enterprise digital experiences we want to hear from you. As our New Channels Product Manager youll help shape the next generation of mobile and emerging channelsimpacting thousands of sales interactions and enhancing the advisor experience.Core Responsibilities:

• Leads digital product management activities for multiple digital products or one strategic product.

• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.

• Coaches digital product teams towards best practices and learnings. Ensures delivery of messaging communication and customer outreach as necessary.

• Partners with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery.

• Leads the planning development and implementation of new digital products. Defines and analyzes markets developing detailed product features and requirements and developing implementation plans.

• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.

• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.

• Participates in special projects and performs other duties as assigned.

Qualifications:
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.