Knowledge, Content & Process Lead (Customer Services)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Knowledge Content & Process Lead(Customer Services)
Make effortless customer service possible.
Were hiring a leader to build the central knowledge and policy ecosystem that supports every customer interaction.Youllsimplify complex processes into clear useful guidance helping colleagues deliver outstanding service and a more consistent experience for our customers.Youllshape the strategy that makes our service smoother smarter and more reliable ensuring customers get the help they need effortlessly every time.
If you enjoy making complexity easier to understand and driving meaningful improvements this is an opportunity to create something truly gamechanging.
Team:Customer Service & Experience
Reports to: Head of Customer Experience & Proposition
Salary: From 40000
Location:Hybrid role minimum 1 day in SSO per month travel to our Cape Town partner sitewhere
and help us transform howteamsaccess and use knowledge every day.
#Hiring #KnowledgeManagement #CustomerService #ContinuousImprovement #Leadership
Whats the job
Putting yourself in the shoes of ourCustomers.Support development of clear simple knowledge and policy guidance; collaborate with teams to improve consistencyhelp make service effortless for customers. The rest of the details we can talk through at interview!
What we need:
Able to simplify complex info;astrong collaborator who can influence without formal authority passion forcustomers and making customer experience simple.The rest of the details we can talk through at interview!
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
Required Experience:
Senior IC
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
