Partnership Operations Manager (Customer Services)

Partnership Operations Manager(Customer Services)

Elevate customer experience through operational excellence.
Lead the performance of our outsourced teams solve problems quickly and use data to make improvements every day.Youllwork closely with internal teams and our BPO partner to keep service running smoothly build capability and help shape the future of our customer experience.Youllsupport others in understanding how our operation works and where they can contribute to making things better for customers. This role is a great fit for someone who enjoys fastmoving environments and improving how things work.

Team:Customer Service & Experience

Reports to: Customer Services Senior Manager

Salary: From 50000

Location:Hybrid role minimum 1 day in SSO per month travel to our Cape Town partner site where

Apply nowand drive outcomes customers feel.
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Putting yourself in the shoes of ourCustomers. Support oversight of BPO performance; use data toidentifyissues and contribute to operational improvements that improve our customer experience. The rest of the details we can talk through at interview!

Experience with outsourced Customer Service operations; analytical collaborator who works well infastpacedenvironments. The rest of the details we can talk through at interview!

As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!

So we can support you during the application or interview process please contact for any recruitment adjustments.