Quality & Compliance Executive (Customer Services)
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Quality & Compliance Executive(Customer Services)
Raise the barevery interaction every day.
Were looking for a Quality & Compliance Executive to supporthigh standardsacross our customer service partners.Youllidentifyopportunities share insights coach others and drive continuous improvement through quality reviews and audits. If you enjoyproblemsolving working collaboratively and helping teams deliver great customer outcomeswedlove to hear from you. (And ifyoureinto DIYthatsa bonus!)
Team:Customer Service & Experience
Reports to:Training Quality & Compliance Lead
Salary: From 30000
Location:Hybrid role minimum 1 day in SSO per month travel to our Cape Town partner sitewhere
Apply nowand help make every experience effortless.
#Hiring #QualityAssurance #Compliance #CustomerService #ContinuousImprovement
Whats the job
Putting yourself in the shoes of ourCustomers. Reviewing the quality of customers interactions with customer services and sharing improvement insights; provide coaching to support consistency of customer experience. The rest of the details we can talk through at interview!
What we need:
Comfortable reviewing experiences.Detailorientedand ability to look at what has happened vs. what should happen. Collaborative across functionsto improve experiencethroughrepresentingthe customer in every journey. The rest of the details we can talk through at interview!
Whats in it for me
As part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots more!
So we can support you during the application or interview process please contact for any recruitment adjustments.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
