Sales Support Co-ordinator Key Accounts

Job Description Summary

Job Description

Your responsibilities include but are not limited to:

1. Sales Administration & Coordination

• Process and track sales orders rebates tenders and pricing agreements for Key Accounts.
• Maintain accurate records of customer contracts pricing updates and discount structures.
• Support the Key Accounts team with product listing forms new line submissions and portal updates (e.g. Dis-Chem Clicks Arrie Nel etc.).
• Coordinate with Supply Chain to ensure product availability and timely deliveries.
• Manage and track promotional stock allocations and claims.
• Support the State business on buy-out quotations and tender applications

2. Reporting & Data Management

• Prepare monthly sales performance reports and dashboards for Key Accounts.
• Track log and data fees to ensure compliance with agreed terms.
• Support the compilation of sales forecasts and business reviews.
• Ensure data accuracy across CRM ERP and reporting systems (e.g. SAP Gondwana).

3. Customer Relationship Support

• Serve as the first point of contact for Key Account administrative queries.
• Coordinate communication between Key Account Managers and internal stakeholders.
• Assist in preparing presentations proposals and tender submissions.
• Monitor and follow up on customer claims credit notes and payments with Finance.

4. Compliance & Documentation

• Ensure all customer documentation agreements and pricing approvals are in line with company policies and regulatory requirements.
• Maintain confidentiality of commercial information and customer data.
• Support audits and internal compliance reviews as needed.

5. Cross-functional Collaboration

• Work closely with Regulatory Supply Chain Finance and Marketing to ensure smooth execution of account plans.
• Support new product launches and discontinuations by coordinating data updates and communication to customers.
• Coordinate cross functional and team meetings

Youll receive:

• Competitive market related salary
• Learning & development opportunities
• Substantial medical aid subsidy
• Group Life benefits including dread disease cover
• Company paid medical aid gap cover
• Generous leave policy including parental leave

Why consider Sandoz

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz a leader in this sector touched the lives of almost 500 million patients last year and while we are proud of this achievement we have an ambition to do more!

With investments in new development capabilities state-of-the-art production sites new acquisitions and partnerships we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost high-quality medicines sustainably.

Our momentum and entrepreneurial spirit is powered by an open collaborative culture driven by our talented and ambitious colleagues who in return for applying their skills experience an agile and collegiate environment with impactful flexible-hybrid careers where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

#Sandoz

Role Requirements :

Qualifications & Experience:

• Education:
  • Diploma or Degree in Business Administration Marketing Pharmaceutical Sciences or related field (B Com).
• Experience:
  • 24 years experience in sales administration customer service or commercial support within the pharmaceutical or FMCG industry.
  • Experience working with major pharmacy groups wholesalers or hospital chains in South Africa is advantageous.
• Systems:
  • Proficiency in MS Excel Power BI and CRM/ERP systems (e.g. SAP Gondwana).

Skills & Competencies:

• Strong administrative and organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Analytical mindset with ability to interpret and present sales data.
• Ability to work cross-functionally and manage multiple priorities.
• Customer-focused with a proactive and solution-oriented attitude.
• Understanding of pharmaceutical commercial processes (pricing data fees logistic fees marketing fees new product listings).

Personal Attributes:

• High integrity and sense of accountability.
• Team player who can collaborate effectively in a matrix environment.
• Resilient adaptable and able to work under pressure in a fast-paced industry.

• Proactive and solution-driven mindset.
• Adaptable to changing business priorities.
• High ethical standards and respect for confidentiality

Commitment to Diversity & Inclusion:

Sandoz embraces diversity equal opportunity and inclusion. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

The Companys Employment Equity Plan and Targets will be considered as part of the recruitment process

Skills Desired