Sales & Customer Support Assistant (South Africa) 17802
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Job Location:
Johannesburg - South Africa
Monthly Salary:
$ 1600 - 1800
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Sales & Customer Support Assistant
Priority Location: South Africa
Working Hours: US business hours preferred
Salary Range: $1600 - $1800 per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Type of contract: Independent Contractor Full-Time
Type of job: Remote
Priority Location: South Africa
Working Hours: US business hours preferred
Salary Range: $1600 - $1800 per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Type of contract: Independent Contractor Full-Time
Type of job: Remote
About the Role:
This role bridges the gap between lead engagement and long-term customer success ensuring that every lawn care professional who finds us feels supported and empowered to grow their business. You will be the face and voice of the company acting as a strategic partner to the founder.
Key Responsibilities:
- Lead Outreach & Nurturing: Directly contact potential customers generated through our advertising initiatives via phone and text. Manage follow-up communications to keep prospects engaged through the sales cycle.
- Customer Onboarding: Assist new users in configuring the company platform to fit their specific business needs with a heavy focus on setting up payment systems and core operational tools.
- Dynamic Problem Solving: Address technical questions or onboarding friction points in real-time providing solutions that help customers see the immediate value of the software.
- Process Partnership: Act as a culturally aligned representative of the company adapting your communication style to the needs of US-based lawn care business owners.
Qualifications:
- Sales & Tech Savvy: 4 years of experience in sales support or customer success ideally within the software (SaaS) or tech industry.
- Verbal Excellence: Strong verbal communication skills are non-negotiable. You must be comfortable conducting business over the phone and via text with a clear professional and persuasive manner.
- Independence & Critical Thinking: Proven ability to operate independently. We value hunters who can identify a problem in the sales/onboarding funnel and adjust their approach dynamically without needing a step-by-step manual.
- Operational Proficiency: Experience with customer support environments and the ability to learn new software interfaces quickly to assist with client configuration.
Required Experience:
Junior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
