Program Coordinator, HART Hub

Position Title: Program Coordinator HART Hub Integrated Care and Experience (1 position)

Employment Status: Permanent Full-Time

Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.

This posting is for a new vacancy.

Job Posting Deadline for Internal Candidates: February 13 2026 at 5:00pm

Hours of Work/Schedule: 35 Hours per week (including some evenings)

Position Reports To: Director Community Hub Operations but eventually Manager Hart Hub Operations Integrated Care and Experience

Salary Range: Annualized salary range $55100 - $63223 commensurate on skills and experience plus Group Benefits plus participation in HOOPP.

Primary Work Location: Oshawa Pickering HART Hub location in Whitby and across various agency locations within Durham Region.

Organization

Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated accessible and equitable community-based primary care wellness services and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous Black the 2SLGBTQI Community Newcomers to Canada Seniors and Unattached patients (i.e. those without a family doctor) to name a few. DCHC ensures Durham community members receive not only sick care but preventive care as well.

At DCHC we are a team-based interprofessional group of staff including physicians nurse practitioners nurses counselors dietitians outreach workers medical secretaries and other administrative staff. We always place every client at the Centre of our approach to care based on their needs. We address these needs through integrated clinical and wellness care and health education.

Its an exciting time to be joining DCHC while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying expanding and leveraging our Strategic Plan Theory of Change Brand Client Stories and Resources.

DCHCsStrategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does
• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHCs Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHCs Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment Retention and Development

Position Overview

This position works within an interprofessional team-based model. The coordinator oversees the day-to-day functions of the HART Hub and works with the Manager to build internal capacity in the team by coordinating the design implementation and evaluation of the program to meet. The Coordinator will facilitate the coordination of team functions such as data collection meeting organization and client registration. A systems perspective and innovative continuous quality improvement perspective is essential to success in this position.

Additionally this role will collaborate within the Agencys team structure in support of goals that align with and achieve the Agencys strategy Mission Vision and Values through enabling supports to operational budget management across line units.

Key Responsibilities:

• Oversee scheduling of HART Hub team for client and agency needs
• Assists with managing clinic needs schedules and client follow up as necessary.
• Set up of PSS EMR scheduling templates for staff schedule
• Support project plans for the program.
• Ability to navigate health care system to support clients i.e.: medical and mental health referrals community services support services.
• Support administrative tasks to establish protocols policies directives and other administrative tools for GAIN team and agency
• Develop and maintain referral and follow up procedure
• Network with internal and community partners.
• Routinely compile enter and report confidential data at agency and funders request if required.
• Design and develop training materials when needed.
• Ensure that all necessary reports are completed and submitted to the appropriate sources meeting set deadlines.
• Participate in the planning of program evaluation initiatives and track the work plan for team members.
• Participate as a team member in all team functions- program planning team meetings inter-team meetings and case conferences.
• Maintain and develop professional competence and learning.
• General administrative assistance in collaboration with support team.
• Perform other related duties as assigned.

Other duties within scope of duties include:

• Assists as assigned in the orientation and training of new staff on the team.
• Greets clients and verifies information to ensure information on chart is current and up to date.
• Answers telephone fax and client call system.
• Consults regularly with local agencies or community resources concerning resource development and program planning which is pertinent to the client population.
• Adheres to and applies organization wide policies and practices in support of organizational health and performances.
• Adheres to and applies established compliance measures within legislative requirements and equity principles (e.g. AODA Human Rights Code and Ontario Employment Standards).
• Champions and supports Employee Engagement efforts and initiatives.
• Ensures scope of duties/accountabilities adheres to established Health & Safety program policies and procedures

Key Qualifications

• 2 years post-secondary education in health science Social Services or related field.
• 2 years of experience within a healthcare setting required.
• Administration/coordinating experience working within Geriatrics support and in a community setting is considered a strong asset.
• Working knowledge of healthcare regulatory requirements.
• Sensitivity and awareness of cultural racial economic and socially diverse communities.
• Proven experience in program development implementation monitoring and evaluation.
• Capacity to maintain professional links with partner agencies colleges and universities.
• Experience working with diverse agencies and working successfully in partnership with these agencies.
• Thorough knowledge and understanding of the local health and social service sector government programs and current legislation that may affect clients.
• Demonstrated ability to work under pressure to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines.
• Excellent interpersonal presentation and communication skills.
• Demonstrated ability to work independently and as a team member within an evolving role in a multidisciplinary environment.
• Excellent knowledge of Microsoft computer applications and other office related software.
• Must be able to work in a variety of social and physical settings.
• Ability to provide support and input into departmental objectives as aligned with Agencys Strategy to assist in evaluating and continuously improving work processes.
• This position requires the use of a personal vehicle for travel to various DCHC sites meetings and events. A valid drivers license and access to a reliable vehicle are required.

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process:

1. While we thank all applicants for their interest in applying only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act 2005 (AODA) the provisions of the Ontario Human Rights Code and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation please contact our Talent and Culture team at or by email to .

Required Experience:

IC