Scaled Customer Success Manager (Vancouver Hybrid)

How Youll Make An Impact

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomis strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption implementation value creation business reviews roadmap alignment and documenting measurable outcomes for our customers.

This is a hybrid role based in our Vancouver office with in-office days Tuesday Wednesday and Thursday.

What Youll Do

• Develop and maintain a deep understanding of our customers business objectives challenges and opportunities and help deliver value-driven engagements

• Identify design and being able to achieve the customers goals in a short-term relationship

• Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives

• Deliver proactive and reactive customer success motions through touchpoints that require product knowledge joint planning problem-solving and ability to multi-task

• Collaborate with internal teams including sales services support and product to ensure adoption as well as mitigate any adoption risks

• Track and report on key metrics related to customer engagement adoption satisfaction and retention

• Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts

The Experience You Bring

• 4 - 6 years of experience working as either Success Manager Technical Consultant Architect or in other roles with a project delivery or technical account management focus

• Experience working with a large portfolio of customers (100) and being able to manage multiple accounts at different stages in the life cycle.

• Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences

• Ability to actively listen to customers and translate their business needs into personalized consultation

• Proven business and technical acumen to proactively identify customer needs and implement success adoption and outcome realization plans

• Have a data-driven and analytical mindset to prioritize manage and deliver multiple tasks and initiatives simultaneously

• Technical proficiency and a strong understanding of cloud-based software solutions

• Develop test and iterate on scaled playbooks and engagement strategies

• Impeccable verbal and written communication skills as well as customer-facing experience

Bonus Points If You Have

• 2-3 years of working as a Customer Success Manager for a SaaS or a cloud-based platform

• Experience in iPaaS Automation or Data/Application Integration space

• Experience with Customer Success Management tools like Gainsight Totango or ChurnZero

• Nice to Have Language Skills - Japanese Mandarin French German

Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $110000 - $137000 CAD annually. Final compensation will be determined by various factors including the candidates knowledge skills experience and geographic location.

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