Customer Account Specialist

Who We ArePrice Electronics()a division of Price Industries believes that Excellence matters and continuous innovation offers benefits for everyone involved. This is why we invest in our modern cutting-edge manufacturing facility in Winnipeg Manitoba Canada. We have produced high quality high reliability electronic assemblies for multiple markets for over 25 years. Consider joining us as we continue to innovate and You Can ExpectHealth and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental emotional and financial well-beingPocketPills You and your family will have free access to Canadas first Digital Pharmacy PocketPills enables you to call text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year this includes Fitness related part of our Goals Rewards Improvement and Teamwork program qualifying teams can enjoy a monthly and Professional Development - We are committed to helping you reach your potential through training and Involvement - Generously supporting health charities youth and education opportunities is our passion and youre invited to be a part of convenient Price Café offers free Tea and Account SpecialistWere looking for a junior to mid-level Customer Account Specialist (CAS) to own day-to-day customer relationships deliver responsive service and support business development efforts. Youll be the primary point of contact for assigned accounts making sure customers are informed issues are resolved quickly orders are on track and opportunities dont slip through the cracks. This is a hands-on role with real responsibility from day one supported by experienced leadership and cross-functional teams in operations supply chain and Youll Do:Customer Service & Issue ResolutionServe as the first point of contact for customer inquiriesresponding promptly and professionally to questions on order status delivery timelines pricing and product customer issues from intake through resolution: log concerns coordinate with production and quality teams communicate status updates and follow up to confirm organized records of customer interactions open issues and action items using CRM and ERP flag recurring customer pain points and work with internal teams to address root causes not just and confirm purchase orders RFQs and change requests accurately and in a timely Relationships & CommunicationBuild trust with assigned accounts through consistent proactive communicationcustomers should never have to chase you for an and participate in Quarterly Business Reviews with support from senior our customers businesses well enough to identify where Price Electronics can add value through additional with internal teams to resolve delivery quality or pricing issues before they become Support & ForecastingWork with customers to collect and maintain accurate sales forecasts and communicate them to our operations and supply chain blanket purchase orders and flag discrepancies in forecast consumption to prevent shortages or excess account performance metricson-time delivery quality service levelsand keep both internal stakeholders and customers Chain CoordinationWork alongside our supply chain and engineering teams to communicate component end-of-life and obsolescence risks to coordinate last-time-buy decisions and replacement part strategies with guidance from senior DevelopmentSupport quoting and proposal efforts for new business opportunities within existing and prospective trade shows networking events and customer visits as a representative of Price to competitor and market research to keep our team Were Looking For15 years of experience in account management customer service inside sales or a related roleideally in manufacturing electronics or a technical industry but well consider strong candidates from adjacent communication skillsyoure comfortable on the phone in email and in a room with customers.A service-first mindset. You take ownership of customer issues and dont rest until theyre -oriented and organizedyou can juggle multiple accounts and open issues without letting things fall and eager to learn a technical business. You dont need to know what an SMT line is today but you should want with ERP systems CRM tools and Excel. Experience with any of these is an asset; aptitude matters more than specific -secondary education in business engineering or a related field is an asset but not to travel within Canada and the United States approximately 5% of the duties as Price Electronics as assigned as we continue to Price ElectronicsDirect mentorship from senior leadership in a company small enough that your contributions are visible and to the full lifecycle of electronics manufacturingfrom quoting through production and delivery.A growth-stage company with real upward mobility for someone who proves -based with a North American customer Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates including all genders Indigenous peoples persons with disabilities members of visible minorities individuals of diverse gender and sexual orientation and all groups protected by the Human Rights are happy to provide reasonable accommodation throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability please contact us at appreciate the interest shown by all applicants however only those being considered for an interview will be contacted.#priceelectronics