Head AGM – Domestic Call Center Operations (Outbound Sales)
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary:
Lead and manage 700-seat domestic outbound call center operationsfocused on driving student enrolmentsacross training centres nationwide. The role is responsible for revenue generation productivity quality and compliance across high-volume outbound sales and customer engagement processes.
Key Responsibilities:
Our client is a leading aviation and hospitality training organisation established over three decades ago with headquarters in Gurugram and a strong pan-India and international presence. Its flagship division operates the largest network of state-of-the-art training centres across India delivering comprehensive soft-skill and professional trainingacross Aviation Hospitality Travel Management and Customer Services. The organisation is widely recognized for its outcomes-driven training approach strong industry partnerships and consistent placement success.
Lead and manage 700-seat domestic outbound call center operationsfocused on driving student enrolmentsacross training centres nationwide. The role is responsible for revenue generation productivity quality and compliance across high-volume outbound sales and customer engagement processes.
Key Responsibilities:
- Lead outbound sales operations to increase student intakeacross multiple training centers in India
- Oversee 700-seat call center operations ensuring high productivity and conversion ratios
- Define and execute operational strategies through capacity planning performance reviews and analytics
- Drive revenue productivity quality SLA and compliance metrics
- Monitor MIS dashboards and performance trends present insights to senior management
- Strengthen call center systems workflows audits and continuous process improvements
- Lead large teams including Operations Managers Team Leaders QA and Training
- Manage hiring training workforce planning attrition control and performance management
- Strong hands-on experience in domestic outbound salesprocesses
- Proven capability managing large agent teams (500 headcount)
- Exposure to Outbound Sales processes like Credit Cards Life Insurance Telecom EdTech Travel Hospitality Upselling Outbound Sales
- Strong operational people management and performance leadership skills
- Working knowledge of MS Office (Excel PowerPoint MIS reporting)
Our client is a leading aviation and hospitality training organisation established over three decades ago with headquarters in Gurugram and a strong pan-India and international presence. Its flagship division operates the largest network of state-of-the-art training centres across India delivering comprehensive soft-skill and professional trainingacross Aviation Hospitality Travel Management and Customer Services. The organisation is widely recognized for its outcomes-driven training approach strong industry partnerships and consistent placement success.
Key Skills
- Home Care
- F&B
- Learning Management System
- HVAC Design
- Airlines
