Bilingual Customer Service Representative

Bilingual (FR) Customer Service Representative

We are hiring full-time permanentBilingual Customer Service Representativesto join our team at Frontier Dental Supply Inc.!

While the team provides coverage from 8:00 AM to 8:00 PM this position is assigned a MondayFriday schedule from 12:00 PM to 8:00 PM.

Come work with us to do what you love and stay for the Frontier TRACK

• Team Centric: We each take responsibility for fostering an environment of personal and professional growth. We are eager to help support and collaborate with one another recognizing that we are better when we work together.

• Respectful and Inclusive: We treat everyone the way we want to be treated and accept everyone on the team just as they are.

• Autonomous and Accountable: We are entrusted with and given the space to do our work and in turn hold ourselves accountable for results.

• Committed to Excellence: We are fueled by the desire to be our best and to make an impact now and tomorrow.

• Keep it Real: We lead with integrity and genuineness in our work interactions and relationships.

As Frontier Dental Supply Inc. continues to grow we are searching for a Bilingual (FR) Customer Service Representative who is passionate about delivering exceptional customer service. We are looking for positive and high energy individual who can handle a fast-paced environment and love to be part of a growing business that is building a world class service team.

The key responsibilities and how you will make an impact:

• Provide exceptional positive customer experience by handling multiple inbound customer channels including phone email inquiries and live chat.

• Proactively address and respond to customer questions and concerns professionally and accurately.

• Collaborate effectively with all departments to understand processes and execute them with proficiency.

• Perform various tasks to support our sales teams efforts such as processing order payments or making invoice adjustments as needed.

• Adopt a learning mindset to continually improve your dental industry knowledge to better support customers.

• Navigate both Canadian and US business operations working with various SKUs in an e-commerce or B2B environment.

You are our ideal candidate if you have:

• Previous experience in customer handling multiple inbound channels.

• Excellent verbal and written communication skills.

• Enthusiastic and confident with a friendly and polite demeanor.

• Ability to use sound judgement and make well-informed decisions while interacting with customers to ensure best possible experience.

• Outstanding time management skills.

• Demonstrated ability to effectively address customer concerns and diffuse hot situations.

• A proactive self-starter with a strong desire to learn and contribute to various administrative projects and tasks.

• Experience in the dental industry is an asset.

• Proficiency in French is required.

Why join us (Brace yourself)

• We offer competitive compensation.

• Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)

• 15 Vacation Days to start and scale to 20 Vacation Days.

• Paid Religious Holidays.

• Paid Volunteer Days.

• Real career growth opportunities.

• Flexibility to help you balance work and life.

• Supportive leadership team and Culture Committee that works to maintain a positive culture.

• Competitive yet collaborative work environment.

• Fully stocked snacks team BBQs and other company paid meals (we love to eat!)

What are we at the frontier of

Providing quality and top brand dental supplies to dental practices all across North America. Our customers trust our deep knowledge of the dental trade and our ability to provide the right products at competitive prices all through simple and efficient channels. We currently sell and distribute more than 30000 unique products to 2000 dental offices in Canada and the U.S. Were on the cusp of something big.

With roots in the dental wholesale and distribution industry Frontier Dental Supply Inc. was formed in 2016. We are headquartered in the Greater Toronto Area (GTA).

We are proud to have been certified and awarded the following:

• Great Place to Work for three consecutive years.

• The Best Workplaces in 2021.

• Finalist for Fastest Growing Company 2021 and Startup Business of the Year 2021 by CanadianSME.

• Excellence in Customer Service 2023.

Who is at the frontier of our success

Our people. Our people make it all possible. Thats why we seek to grow our team with individuals who desire to stay on course the Frontier TRACK.

Learn more about what its like to work at Frontier Dental Supply Inc. from our very own employees on our Glassdoor page.

Were rooting for you! We thank all candidates for taking the time to apply. However only those candidates selected to move forward in our recruitment process will be contacted.

Here at Frontier Dental we are a diverse team that nurtures an inclusive environment. We attribute our growth significantly to our ability to learn from one anothers perspectives. Frontier Dental values the unique skills and experiences of each of our candidates; recognizing that each prospective team member contributes to our efforts in building a diverse and inclusive place to work. We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process please notify us and we will work with you to meet your accessibility needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.

Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria including skills experience and qualifications listed in your application materials.

You may request an alternative non-automated assessment or an explanation of how the evaluation was conducted by contacting . All notices and candidate requests will be documented for compliance purposes

Required Experience:

Unclear Seniority