Customer Service Supervisor ON
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Job Location:
Thunder Bay - Canada
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Leons is currently looking for a self-motivated Customer Service Supervisor toensure that customers receive excellent after-sales service to oversee vendor relations to ensure that all open files are maintained that reports are run and appropriate actions are taken and to ensure that associates adhere to company policies
About Us:
Leons Furniture Ltd. is a family-owned publicly traded company that has been a part of Canadian homes and families for more than a century. We are committed to providing our dedicated associates with secure jobs and a safe and satisfying work environment and will strive to support their ongoing pursuit of personal development and career advancement.
Many of our most successful associates joined Leons in entry level positions and with hard work determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position Leons can open the door to a bright and exciting future for you. You bring the can-do attitude and we will provide the tools for your success. Join us today!
Responsibilities:
- Maintain excellence in customer service
- Recruit hire and develop staff through coaching goal setting and conducting performance appraisals
- Handle escalated customer service issues and offer solutions
- Ensure 100% customer satisfaction
- Lead by example by promoting teamwork within all departments
- Ensure a high-level of data entry accuracy with minimal errors
- Understand implement and ensure compliance with all Leons policies & procedures
- Other duties as assigned
Requirements:
- Positive Attitude
- Team building skills
- Willingness to learn
- Ability to communicate clearly both written and orally
- Strong problem solving and analytical skills
- Ability to interact professionally with our customers
We offer:
- Comprehensive Employee Benefit Package after 3 months
- Profit Sharing
- Employee Discounts & Partner Discount Programs
- The chance to be part of a financially stable well-respected truly Canadian company with opportunities for growth from coast to coast
- Continuous quality education and training on our products and sales techniques
Compensation:
The starting rate for this position is $18.25.
Additional Information:
- Artificial Intelligence (AI) Use: Leons may use AI tools to support the recruitment and selection process (e.g. screening resumes scheduling interviews). Final hiring decisions are made by our teams.
- We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs can email their accommodation requests to
How to Apply:
If youre ready to bring your expertise and leadership to Leons wed love to hear from you.
Please email your application including your CV and a short statement on why you would be a great fit for LFL.
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Saving You More at The Brick, with over 220 stores across Canada. Shop now for great deals on furniture, mattresses, appliances, TVs and electronics.
