Field Service Representative

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your Team

At Baxter we are deeply connected by our mission. For over 85 years we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy successful and inspire each other. Our Field Service Technicians are available for 24/7 delivery removal and service support for products in service centers and customer accounts.

What youll be doing

• Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region.
• Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility.
• Completes paperwork documentation and administrative tasks per policy and procedure.
• Work effectively with FS Regional Manager Field Service Representatives and other functional areas within the company to enhance business performance and customer experiences.
• This position will require 30% travel and occasional overnight travel
• Understanding of Reverse Osmosis and water pretreatment would be an asset
• Delivers and removes products as well as completes functional checks.
• Maintain accurate inventory of trunk stock
• Develops and maintains good relationships with various levels of internal and external customers.
• Collaborates and communicates effectively with sales co-workers other departments and customers
• Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage.
• Warehouse responsibilities may include ensuring all safety quality & compliance procedures are adhered to for product maintenance and inventory
• The ability to use analytical methods and problem solve.
• Ability to provide equipment overview training to technical staff at customer locations as necessary.
• Ability to travel to installation/upgrade sites for extended periods of time willingness to work other shifts and overtime as necessary.

What youll bring

• 2years of technical college Bio-Medical field or similar technical degree; or equivalent work experience in Field Service
• Bilingual (for eastern Canadian market only)
• Requires high level of organizational skills.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office (Word Excel Outlook)
• Valid Drivers license with a clean driving record
• Able to lift heavy equipment and testing apparatus up to 35 kg

We understand that compensation is an important factor as you consider the next step in your career. At Baxterwe are committed to equitable pay for all employees and we strive to be more transparent with our pay estimated salary range for this position is $57680.00 - $86520.00 CAD annually which reflects base salary as wellas estimated target payout under the Management Incentive Compensation Plan. Individual pay will bedetermined based upon skills expertise and experience and the incentive which is contingent upon company andindividual performance outcomes. For questions about this our pay philosophy and available benefits pleasespeak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidatesto fill this open position. If you are interviewed for this position we will advise you within 45 days of the interviewas to whether or not you were successful in obtaining the position. Information submitted as part of the jobapplication process will be kept on file for 3 years from the date of submission in accordance with legislativerequirements.

As part of our recruitment process Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitmentteam.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.