Request for IT Knowledge Management & Technical Writing Services

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical writer MUST have experience with:

Published and maintained IT Support and Self Support knowledge articles in Sound Transit approved tools and formats (e.g. ServiceNow Knowledge SharePoint Word).

Updated documentation reflecting changes to tools processes services or operational practices.

Recurring employee facing IT knowledge content (e.g. monthly IT Tips) published to the agency intranet as requested.

Documentation that supports onboarding operational consistency and effective issue resolution across IT Support Services.

We should ask for the sample documents from the consultant regarding:

IT Support and Self Support knowledge base articles

Standard operating procedures (SOPs)

Work instructions and process documentation

Reference guides and how to materials

Employee facing IT Tips or similar informational articles published to the agency intranet (HUB)

Technical writer MUST have experience with: Published and maintained IT Support and Self Support knowledge articles in Sound Transit approved tools and formats (e.g. ServiceNow Knowledge SharePoint Word). Updated documentation reflecting changes to tools processes services or operational...