SATIC Business Unit Operations Lead

Management Level

Job Description & Summary

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients share alternative perspectives and act on client feedback.
• Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

About PwC SATIC and the role

At PwCs South Africa Technology & Innovation Centre (SATIC) a hub dedicated to fostering technological advancement and innovative solutions the Senior Operations Manager is crucial to assisting the Business Unit (BU) Lead with the daily operations of the BU. Acting as an effective second-in-command this role involves managing staff and client interactions leading interviews spearheading communication efforts compiling and presenting reports and actively participating in monthly steering committee meetings. The Senior Operations Manager is responsible for supporting across all service lines within the BU ensuring smooth operations and excellence in service delivery.

Summary:

The Senior Operations Manager will play a pivotal role in supporting the Business Unit (BU) Lead in the day-to-day operations of the Business Unit. As the effective second-in-command to the BU Lead you will manage staff and client engagements lead interviews drive communication efforts compile and present reporting and contribute actively to monthly steering committee meetings. This position is responsible for supporting across all lines of service within the BU ensuring seamless operations and excellence in service delivery.

Qualifications /Certifications required:

Bachelors degree.

Certification in Project Management (PMP PRINCE2 or equivalent) is preferred.

Experience required:

Bachelors degree in Business Administration

5 years of senior management experience in a professional services environment

Experience in Global Business Services/ Delivery center will be advantageous

Responsibilities of role:

1. Operational Support:

Support the BU Lead in overseeing the day-to-day operations of the Business Unit ensuring efficient and effective processes.

Implement operational strategies in line with the overall business goals.

Ensure territory objectives are articulated and implemented aligned to SATIC business Goals

Support with all aspects of facilities and team wellness activities including in office monitoring

Support Service Leaders with guidance on Standard operating procedures quality standards and reporting

2. Staff Management:

Manage mentor and develop team members fostering a collaborative and high-performance culture.

Support recruitment efforts including conducting interviews and onboarding new staff.

3. Client & Stakeholder Engagements:

Serve as additional point of contact for client interactions escalations ensuring high levels of service and client satisfaction.

Work alongside the BU Lead to strategize and implement client engagement plans.

4. Communication and Reporting:

Develop and execute communication plans facilitating clear and transparent internal communication.

Prepare analyse and present detailed reports for leadership and stakeholders.

5. Steering Committee Meetings:

Coordinate and contribute to monthly steering committee meetings ensuring alignment on business unit goals and objectives.

6. Cross-Functional Collaboration:

Working closely with other departments leads to ensure a unified approach across all lines of service.

Align with the SATIC leadership team and other stakeholders on operational matters.

Desirable skill sets include:

Strong organizational and project management skills.

Excellent communication and interpersonal skills.

Ability to build relationships and influence stakeholders across the business. Strong commercial thinking and business acumen.

Analytical skills with the ability to interpret data and provide actionable insights.

Ability to multitask and remain calm under pressure in a dynamic environment.

Cultural agility and diverse mindset

Role related attributes:

Strategic Thinking: Ability to translate business objectives into actionable initiatives that support the SATICs goals.

Leadership: Capable of leading and driving operational activities fostering a high-performance culture and supporting organisational development.

Effective Communicator: Facilitates clear dialogue and engages stakeholders across all levels.

Results-Oriented: Delivers measurable results with a focus on quality and efficiency.

Problem Solver: Diagnoses complex problems and implements sustainable solutions.

Adaptable and Resilient: Thrives in dynamic environments and adapts to shifting priorities.

Collaborative Team Player: Fosters an inclusive and cooperative work environment. Organised and Detail-Oriented: Manages time and resources efficiently ensuring accuracy.

Ethical and Compliant: Upholds integrity and ensures compliance with policies and regulations.

Culturally competent with a global mindset.

Mental & Environmental Demands

Special work requirements:

This environment demands exceptional quality attention to detail and ensure time frames are adhered to with performance under pressure.

Ability to deliver on a task independently

High level of resilience and persistence

Continues motivation of other to ensure timeous delivery

Managing conflicting priorities

Business change accountability: Change adoption across Business Unit Finance/Resource accountability: Budgeting Support and Resource Planning

Communication and Estimated Interaction required:

Staff in own area (manager subordinates colleagues) 30%

Staff outside own area 30%

Internal customers (other than staff in own area) 30%

External Customers 0%

Regulators/Government Age 0%

Vendors/Suppliers 10%

Other (e.g. Industry Forums/Associations) 0%

Industry experience required:

Professional services background is preferred

Agencies please note: This recruitment assignment is being managed directly by PwCs Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated.

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End Date