Copy of Assistant Manager Operations
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Manage team performance Provide effective coaching and constructive feedback to subordinates
Take customer service and escalation when needed
Holds team huddle/coaching session/goal-setting/one on one as needed/required
Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
Reviews and analyzes performance data creates action plans and monitors execution to ensure goals are met
Holds regular check-in meetings with the client to keep them informed of the trends changes and development within the team
Facilitates learning sessions to enhance associate technical and communication skills
Performs administrative tasks such as sending daily capacity reports daily/weekly performance dashboards and other ad hoc tasks
Qualifications :
Grade 12
Minimum requirement of at least 1 year with relevant experience as a Team Leader Travel Experience
Additional Information :
Graveyard Shift
Days off in the week
Weekend Work
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
