Senior Operations Manager 17686
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Senior Operations Manager
Employment Type: Full time
Work Model: Remote
Work Hours: US work hours
The Role
Were looking for a Senior Operations Manager to run the operational backbone of the agency.
This is not an entry-level ops role. It is closer to a senior project manager / agency operations lead who ensures nothing drops everyone is aligned and the business keeps moving forward smoothly.
You will sit across all clients and internal workflows acting as the connective tissue between strategy execution and delivery.
What Youll Own
Client & Account Operations
Listen in on all client calls and capture notes action items and follow-ups
Draft and send weekly client update bullets (status wins next steps)
Track deliverables across clients to ensure nothing is missed or delayed
Prepare agendas in advance of meetings and manage post-call follow-ups
Pull basic reporting and visibility summaries as needed
Daily reading and ideating on possible opportunities for press via Haro and Qwoted for our clients and senior management
Internal Project & Workflow Management
Act as the central point of coordination across PR content social and video
Maintain clear documentation of workstreams timelines and ownership
Ensure internal team members and contractors are aligned and accountable
Proactively flag risks bottlenecks or gaps before they become issues
Podcast & Video Asset Management
Manage end-to-end podcast workflows including:
Sending guest invites and prep materials
Sharing assets and instructions with guests
Coordinating file transfers with video production partners
Sending final assets to social/content managers
Maintain clean up-to-date tracking (Excel or similar) for all podcast and video projects
Ensure assets are clearly labeled stored and documented
Light Admin & Logistics
Schedule meetings and manage calendars as needed
Coordinate logistics across time zones
Keep systems trackers and documentation organized and current
What Were Looking For
710 years experience in agency operations project management or account leadership
Experience in PR marketing media or advertising agencies strongly preferred
Extremely organized detail-oriented and proactive
Comfortable managing multiple clients and workstreams simultaneously
Strong written communication skills (clear concise professional)
Calm under pressure and excellent at follow-through
Comfortable working remotely with a distributed team
Why This Role Matters
This role is essential to the companys ability to scale without losing quality. You will directly impact client satisfaction team effectiveness and the overall health of the business.
If you enjoy being the person who keeps the wheels turning and makes complex work feel seamless this role is for you.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
