Retail Operations Manager (petroleum)

Job Position: Retail Operations Manager (petroleum)

Ref: 5168

Location: Balito (KZN)

Salary: Commensurate with qualification and experience

Email your CV to

Qualifications / Requirements:

• Bachelors Degree in Business Management Retail Operations or a related field (preferred)
• 5 years in a retail operations role preferably within the fuel or FMCG sectors
• Experience managing multi-site operations
• Strong people management and stakeholder engagement skills

Key Attributes:

• Strategic thinking and execution
• Leadership and team development
• Analytical and financial acumen
• Strong understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Ability to work across diverse geographic areas

Key Performance Areas:

• Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth safe and compliant operations
• Support and manage the Retail Support Officer to deliver outstanding performance
• Monitor and analyse sales margin and volume performance across all sites
• Identify underperforming retail sites and implement corrective action plans
• Translate the Retail Directors strategic objectives into operational plans and guide Area Managers in execution
• Ensure all retail sites maintain brand safety health environmental and quality (SHEQ) standards
• Conduct regular audits and follow-ups
• Drive initiatives to improve customer service and ensure consistent high-quality customers interactions at all retail sites
• Provide leadership and support to Area Managers helping them grow their capabilities
• Promote accountability and alignment with company values
• Identify and implement operational efficiencies and cost-saving initiatives across the network
• Assist with rollouts of new initiatives systems and infrastructure upgrades coordinating between Retail Director Area Managers and relevant teams
• Compile regular operational and performance reports for the Retail Director providing insights and recommendations

Email your CV to

Qualifications / Requirements:

• Bachelors Degree in Business Management Retail Operations or a related field (preferred)
• 5 years in a retail operations role preferably within the fuel or FMCG sectors
• Experience managing multi-site operations
• Strong people management and stakeholder engagement skills

Key Attributes:

• Strategic thinking and execution
• Leadership and team development
• Analytical and financial acumen
• Strong understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Ability to work across diverse geographic areas

Key Performance Areas:

• Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth safe and compliant operations
• Support and manage the Retail Support Officer to deliver outstanding performance
• Monitor and analyse sales margin and volume performance across all sites
• Identify underperforming retail sites and implement corrective action plans
• Translate the Retail Directors strategic objectives into operational plans and guide Area Managers in execution
• Ensure all retail sites maintain brand safety health environmental and quality (SHEQ) standards
• Conduct regular audits and follow-ups
• Drive initiatives to improve customer service and ensure consistent high-quality customers interactions at all retail sites
• Provide leadership and support to Area Managers helping them grow their capabilities
• Promote accountability and alignment with company values
• Identify and implement operational efficiencies and cost-saving initiatives across the network
• Assist with rollouts of new initiatives systems and infrastructure upgrades coordinating between Retail Director Area Managers and relevant teams
• Compile regular operational and performance reports for the Retail Director providing insights and recommendations

Commensurate with qualification and experience