Position Overview
The Subaru Internet Sales Manager is responsible for leading and growing the dealerships digital sales operation. This role oversees internet lead performance manages the BDC / Internet Sales team and ensures customers receive a fast transparent and exceptional buying experience that aligns with Subarus core values of trust safety and long-term relationships.
This position requires a hands-on leader who understands digital retailing lead management and people development while driving measurable results.
Key Responsibilities
Manage and lead the Internet Sales / BDC team
Oversee all inbound and outbound internet phone text and chat leads
Ensure fast response times and consistent follow-up processes
Set performance standards for appointments show rates and sales
Monitor CRM activity lead quality and team accountability
Train coach and develop team members on phone skills and process
Collaborate with Sales Managers to ensure smooth handoff and closing
Optimize scripts templates and digital communication strategies
Analyze reports and adjust strategies to improve conversion rates
Maintain Subaru brand standards in all customer interactions
Performance Expectations & Metrics
Lead response times within established benchmarks
Strong appointment-setting and appointment-show rates
Increased sales from internet-generated leads
High CRM compliance and data accuracy
Consistent customer satisfaction and CSI performance
Team engagement retention and development
Compensation may include:
Qualifications & Experience
Prior experience managing Internet Sales or BDC teams (automotive preferred)
Strong understanding of CRM systems and lead management processes
Proven ability to coach motivate and hold teams accountable
Excellent communication and leadership skills
Data-driven mindset with the ability to analyze performance metrics
Subaru experience is a plus but not required
What We Offer
Competitive compensation package
Established Subaru brand with loyal customer base
Supportive leadership and proven sales processes
Opportunity for career growth within the dealership or auto group
Positive professional work environment
Required Experience:
Manager
Position OverviewThe Subaru Internet Sales Manager is responsible for leading and growing the dealerships digital sales operation. This role oversees internet lead performance manages the BDC / Internet Sales team and ensures customers receive a fast transparent and exceptional buying experience tha...
Position Overview
The Subaru Internet Sales Manager is responsible for leading and growing the dealerships digital sales operation. This role oversees internet lead performance manages the BDC / Internet Sales team and ensures customers receive a fast transparent and exceptional buying experience that aligns with Subarus core values of trust safety and long-term relationships.
This position requires a hands-on leader who understands digital retailing lead management and people development while driving measurable results.
Key Responsibilities
Manage and lead the Internet Sales / BDC team
Oversee all inbound and outbound internet phone text and chat leads
Ensure fast response times and consistent follow-up processes
Set performance standards for appointments show rates and sales
Monitor CRM activity lead quality and team accountability
Train coach and develop team members on phone skills and process
Collaborate with Sales Managers to ensure smooth handoff and closing
Optimize scripts templates and digital communication strategies
Analyze reports and adjust strategies to improve conversion rates
Maintain Subaru brand standards in all customer interactions
Performance Expectations & Metrics
Lead response times within established benchmarks
Strong appointment-setting and appointment-show rates
Increased sales from internet-generated leads
High CRM compliance and data accuracy
Consistent customer satisfaction and CSI performance
Team engagement retention and development
Compensation may include:
Qualifications & Experience
Prior experience managing Internet Sales or BDC teams (automotive preferred)
Strong understanding of CRM systems and lead management processes
Proven ability to coach motivate and hold teams accountable
Excellent communication and leadership skills
Data-driven mindset with the ability to analyze performance metrics
Subaru experience is a plus but not required
What We Offer
Competitive compensation package
Established Subaru brand with loyal customer base
Supportive leadership and proven sales processes
Opportunity for career growth within the dealership or auto group
Positive professional work environment
Required Experience:
Manager
View more
View less