Director, APAC Partner Operations

Lead the operational backbone of ServiceNows APAC partner ecosystem driving strategic growth through data-driven insights scalable processes and cross-functional excellence. This senior leadership role combines strategic vision with operational rigor to maximize partner-driven revenue and optimize complex deal cycles across the region. 

Key Responsibilities: 

Strategic Leadership & Planning 

• Develop and execute comprehensive partner operations strategies aligned with large complex deal cycles and overall APAC GTM objectives. 
• Partner with APAC Partner Sales executive leadership and cross-functional teams to influence business direction and identify new growth opportunities. 
• Support and drive APAC Channel forecasting planning and prioritization cycles ensuring accuracy and strategic alignment including resource allocation. 
• Serve as a thought leader innovating and optimizing business processes and partner framework approaches. 

APAC Partner GTM Initiatives & Operations Management 

• Oversee APAC partner operational initiatives including process improvement workflow optimization and enablement of internal and partner teams for scalable growth and productivity. 
• Build document and maintain operational playbooks standard operating procedures and reporting frameworks for APAC partner GTM activities. 
• Ensure partner compliance with agreements and internal controls including risk mitigation and regulatory adherence. 
• Lead cross-functional working groups and manage complex strategic initiatives or projects involving multiple stakeholders. 

Analytics Reporting & Performance Measurement 

• Leverage analytics and KPIs to monitor APAC partner and channel performance deal velocity and business impact providing actionable insights for decision-making. 
• Develop and implement dashboards reporting tools and metrics to track and improve the effectiveness of APAC partner programs and APAC partner operational initiatives. 
• Monitor ROI on APAC partner investments and programs in partnership with Finance and other functions. 

Collaboration & Change Management 

• Collaborate with APAC Partner Field GTM teams APAC Partnership teams Marketing Finance and APAC Customer Success to streamline operations across the partner journey and remove barriers to business success. 
• Drive adoption of new tools technologies and best practices to support partner operations scale and efficiency. 
• Mentor and enable broader operational excellence initiatives and partner network development building a strong culture of accountability innovation and teamwork. 
• Focus on integrating AI technologies to enhance partner operations and drive innovation. 
• Engage with APAC partners to support operational needs and ensure alignment with business objectives. 

Summary 

These responsibilities position the Director APAC Partner Operations as a key operational and strategic leader focused on maximizing partner-driven outcomes supporting organizational growth through data-driven execution and championing best-in-class GTM practices. 

This is a senior level leadership position and will manage a team to drive operational excellence and achieve business objectives.  

What Success Looks Like 

This role is critical to scaling ServiceNows partner-driven revenue in APAC. Success means: 

• Improved forecast accuracy and pipeline predictability 
• Reduced deal cycle times through operational efficiency 
• Measurable partner productivity gains and satisfaction 
• Scalable frameworks that support aggressive regional growth 
• A team recognized for operational excellence and strategic impact 

Qualifications :

Why This Role Matters 

The Director of APAC Partner Operations sits at the intersection of strategy and executiontranslating regional ambitions into operational reality. Youll shape how ServiceNow partners with the ecosystem influence in partner-driven revenue and build the operational foundation for sustained APAC growth. 

Core Experience Requirements 

• 12 yearsin partner operations channel management or GTM operationspreferably in enterprise software/SaaS 
• 5 yearsin a leadership role managing operations teams and driving strategic initiatives 
• Proven track recordbuilding and scaling partner programs in high-growth complex B2B environments prior experience inboth vendor and partner-sideroles (unique perspective on ecosystem dynamics) 
• Experience withlarge deal cycles and complex partner ecosystems (resellers distributors GSIs technology partners etc.) 
• Demonstrated thought leadership and people leadership 
• Proven experiencebuilding and developingoperations teams from ground up 
• Ability toattract retain and mentortop operational talent 
• Track record ofdriving accountabilitythrough clear goals KPIs and performance management 
• Proven track record of operating and building trusted relationships with C-level executives and leadership 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time