Customer Support Representative
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leadingfintechcompanyattheforefrontofblockchaintechnologyofferinginnovativesolutionsfordigital
currencytransactionsourcustomerexperienceispivotaltoourongoingsuccess. Weareseekingacustomer-centricindividualtojoinourhighlyskilledCustomer Support TeamasaCustomer SupportRepresentative.
AboutUs
Were Wirex andwerenotlikeanyoneelse.WhyBecausewealwaysdothingsourwaybeforeanyone elsedoesthem likecreatingthefirsteverdebitcardthatletsyoupaywithcryptomakingiteasierforordinary peopletoaccess DeFi-poweredsavingsandsettinguptheworldsfirstcryptocurrency rewardsscheme.
Ourvisionisaworldinwhicheveryonecanenjoythebenefitsofdigitalcurrencyeverythingfromthe powertosendmoneyaroundtheworldnear-instantlywithoutbreakingthebanktobuying storingandexchanging 40 toptokensonasecureeasy-to-useplatformatsomeofthebestratesinthe industry.
Wemustbedoingsomethingrightbecausemorethan6millionpeopleacross130countriesarehelpingtochangetheworldbyusingWirex.
OverallRolePurpose
As a Customer SupportRepresentativeyourultimateroleistochampioncustomersatisfactionbyproviding exceptionalsupportandexperiencecontributingtothedevelopmentofourmulti-languageknowledge baseandcommunityandactivelyshapingtheimprovementofourproductsthroughcustomerfeedback.
This position is open to candidates based in Malaysia.
Work format/typeofcooperation:EmployerofRecord(EOR).
WorkSchedule/Shift:Full-time6:00AM3:00 PMor7:00 AM 4:00 PM(Malaysiatime).
Werequiresomeonewhospeaksandwritesfluentlyin the English language.
Wekindlyrequestthatallresumesaresubmittedin Englishplease.
As ateammemberyoullbeinvolvedin:
- Identifyandassesscustomersneedstoachievesatisfaction.
- Answerclientsquestionspromptlyandeffectivelyguidingthemthroughissueresolutionwithafocusondeliveringoutstandingcustomerexperiences.
- Provideaccuratevalidandcompleteinformationbyusingtherightmethods/toolsavailabletoyou.
- ActivelyparticipateinbuildingWirexsmulti-languageknowledgebaseandcommunitycontributingtothe enhancementof supportresourcesandcollaborationamongusers.
- Bepreparedtocollectvaluablefeedbackfromcustomerstranslatingtheirinsightsintoactionablesuggestionsforproductimprovement.
- Buildsustainablerelationshipsandtrustwithcustomersthroughopenandinteractivecommunication.
- Identify and escalate customer-reported bugs or issues.
- Proactivelycommunicatewithcustomerstogatherfeedbackidentifyimprovementopportunitiesandconvey updatesonissueresolutions.
- Providing high-quality support within defined SLAtimeframes.
- Meetpersonal/customersupportteamtargetsandKey PerformanceIndicators(KPIs).
- Followcommunicationproceduresguidelinesandpolicies.
- Taketheextramiletoengagecustomers.
Skills:
- Customersupportexperiencewithexpertiseinmulti-chathandling.
- Advanced English (spokenandwritten).
- Fastlearnerabletohandlecomplexinformation.
- Flexibleadaptableandcomfortableinachangingenvironment.
- Strongcommunicationinterpersonalandproblem-solvingskills.
- Well-organizeddetail-orientedandabletomultitaskandworkunderpressure.
- Customer-focusedmindset.
Nicetohave:
- ExperiencewithZendesk/FreshdeskandAtlassiantools.
- Interestinblockchain technologies and the crypto ecosystem.
Benefits:
- Generous leave PublicHolidays.
- PaidCharityDay.
- Flexibleworkinghoursandremoteworking.
- Company-providedequipment.
- Annualtraininganddevelopmentbudget.
- ExtensiveopportunitytogrowyourcareerataninnovativeFinTech.
NOTE:Benefitsmayvaryfromregion-to-regionandwilldependuponthelocationyouarehiredin.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Wirex is a crypto wallet and payment platform with cards, exchange, yield products, and global transfers — simple, secure, and user-centric.
