Customer Experience Executive
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide optimal customer experience and maintain high standards of service quality across multiple channels including email social media and WhatsApp.
- Strengthen brand engagement by understanding customer needs and fostering closer relationships between the brand and customers.
- Accurately handle customer enquiries related to online orders returns selling processes payouts and REFASH products and services.
- Manage and communicate effectively with sellers regarding courier pick-ups and payout details.
- Follow up with customers and sellers to ensure ongoing satisfaction.
- Continuously identify and suggest improvements to work processes.
- Perform ad-hoc duties as assigned.
Qualifications :
- Diploma or Degree in any field.
- Mandatory proficiency in English (written and verbal).
- Proficiency in written Chinese is an added advantage.
- Strong communication and problem-solving skills.
- Ability to take ownership and exercise sound judgment.
- Good time management and multitasking abilities.
- Team player who thrives in a dynamic environment.
- Able to commute to the Kuala Lumpur office (Gardens Midvalley)
Additional Information :
By proceeding with your application you are adhering to our PDPA case you are interested to know more read about our Candidates Personal Data Privacy Statement.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, C ... View more
