Customer Service Associate (SEA) FOREO

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The Role

You will be the frontline "Beauty-Tech Consultant" for our customers. Your role is to provide

world-class support on major marketplace platforms and FOREO social media channels

ensuring every interactionfrom a product query on TikTok to a refund request on Shopeeis

handled with the premium care our brand is known for. This is a full-time remote role based

within Southeast Asia.

Key Responsibilities

Marketplace Management: Manage and respond to daily chat inquiries on Shopee
Lazada and TikTok (Singapore Malaysia and Philippines region) through a unified service platform.
Review Management & Reputation: Monitor and respond to 100% of product and shop reviews on Shopee and Lazada across SG MY and PH.
Social Engagement: Actively monitor and reply to comments/DMs on Meta (Facebook/Instagram) and TikTok to drive community engagement and resolve issues.
Operations & Logistics: Facilitate product exchanges returns and refunds and coordinating closely with our logistics team.
Product Support: Assist customers with product inquiries product education and assist customers to choose suitable products for their skin type over various marketplace chat channels.
Feedback Loop: Report recurring technical issues or customer sentiment trends to the
Marketing and Product teams to help us improve.
Reports to: Senior eCommerce Specialist
Sales: Maximize revenue by using consultative chat techniques to upsell customers to premiumize and cross-sell skincare consumables. (incentives are included!)

Requirements

Experience: 12 years in a Customer Service or E-commerce role.
Fresh Grads are welcomed to apply too!
Tech-Savvy: Comfortable navigating marketplace seller centers (Shopee Seller Centre
Lazada Seller Center) and social media management tools.
Language: Excellent command of written and spoken English (additional local languages are a huge plus but not required).
Mindset: A problem-solver attitude with a high degree of empathy. You dont just close tickets; you build relationships.
Education: Diploma or Degree in Communications Business or with relevant experience.

Required Experience:

The RoleYou will be the frontline "Beauty-Tech Consultant" for our customers. Your role is to provideworld-class support on major marketplace platforms and FOREO social media channelsensuring every interactionfrom a product query on TikTok to a refund request on Shopeeishandled with the pr...