Customer Support Executive in Back Office
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Job Location:
Tiruchirappalli - India
Monthly Salary:
Rs 15000 - 15000
Experience Required:
1-3years
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Support Executive Back Office
Job Summary
We are seeking a dedicated and detail-oriented Customer Support Executive (Back Office) for a reputed jewellery shop in Trichy. The ideal candidate will be responsible for handling customer records order processing billing support coordination with sales staff and maintaining accurate documentation. This role requires strong organizational skills customer focus and the ability to support daily showroom operations efficiently.
Key Responsibilities
Maintain and update customer records purchase details and billing data.
Handle back-office documentation invoices and order processing.
Coordinate with sales and showroom staff for smooth customer service operations.
Support customer inquiries related to orders billing and product details.
Prepare daily weekly and monthly reports on sales and customer activities.
Manage follow-ups with customers for payments deliveries and feedback.
Ensure proper filing and maintenance of records (manual and digital).
Assist in inventory tracking and stock-related documentation.
Handle data entry and verification with accuracy and confidentiality.
Support management with administrative and clerical tasks as required.
Essential Qualifications
Minimum qualification: Any Graduate / Diploma (preferred).
12 years of experience in back-office customer support or retail administration (preferred).
Experience in jewellery retail or showroom operations is an added advantage.
Basic knowledge of billing systems and office documentation.
Required Skills & Competencies
Good communication skills in Tamil and basic English.
Strong computer knowledge (MS Word Excel Email).
Excellent organizational and multitasking abilities.
Attention to detail and accuracy in data handling.
Customer-oriented mindset with a professional attitude.
Ability to work under pressure and meet deadlines.
Trustworthy responsible and disciplined.
Company Industry
IT Services and IT Consulting
Key Skills
- EMR Systems
- Typing
- Customer Service
- Athenahealth
- HIPAA
- Debits & Credits
- POS
- Microsoft Outlook
- Medical office experience
- Office Experience
- Dental Office Experience
- Phone Etiquette
About Company
Sisco Jobs was incorporated in 2007, we are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to ... View more
