German speaking Service Desk Agent

Timişoara - Romania

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

German speaking Service Desk Agent is wanted to join our clients office in Timisoara Romania!

DUTIES AND RESPONSIBILITIES:

Monitor and resolve system and application issues in a timely manner.
Provide support during rotating shifts through various channels including phone email and chat.
Perform basic troubleshooting and fault isolation to identify issues.
Follow established procedures for routine system maintenance and updates.
Assist with resolving user inquiries and help desk-related concerns.
Collaborate with higher-level support teams for issue escalations and resolutions.
Track and analyze help desk performance metrics.
Troubleshoot and resolve basic operating system-related issues.
Configure and manage applications as well as handle network-related concerns.
Work closely with senior support teams for escalations and complex issues.

REQUIREMENTS:

Fluent in German (B2 level of above) with strong proficiency in both written and spoken communication as well as English (B2) fluency.
Ability to understand and meet customer needs while aligning with business objectives.
Strong problem analysis skills with the ability to break down and organize complex situations.
Proficiency in MS Office Suite and basic understanding of network concepts.
High attention to detail and accuracy.
Strong problem-solving and critical thinking abilities.
Ability to address diverse stakeholder needs and negotiate effective solutions.
Collaborative and team-oriented approach to achieving goals.
A technical background is preferred particularly in fields like telecommunications.
0-2 years of experience in customer support or service roles.
Familiarity with network management tools (e.g. NMS OSS) is a plus.
Comfortable working in fast-paced customer-facing environments.
Quick to learn new technologies and adapt to evolving tools and systems.

OFFER:

Working schedule: Monday to Friday 09 AM -5:30 PM
Hybrid work model
Dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Warm team atmosphere and fun team events
Meal allowance and transportation reimbursement
Vacation bonus and fitness/wellness reimbursement
Gift vouchers for Christmas and Easter
Private health insurance

Interested Apply now!

German speaking Service Desk Agent is wanted to join our clients office in Timisoara Romania! DUTIES AND RESPONSIBILITIES: Monitor and resolve system and application issues in a timely manner.Provide support during rotating shifts through various channels including phone email and chat.Perform basic...

German speaking Service Desk Agent is wanted to join our clients office in Timisoara Romania!

DUTIES AND RESPONSIBILITIES:

Monitor and resolve system and application issues in a timely manner.
Provide support during rotating shifts through various channels including phone email and chat.
Perform basic troubleshooting and fault isolation to identify issues.
Follow established procedures for routine system maintenance and updates.
Assist with resolving user inquiries and help desk-related concerns.
Collaborate with higher-level support teams for issue escalations and resolutions.
Track and analyze help desk performance metrics.
Troubleshoot and resolve basic operating system-related issues.
Configure and manage applications as well as handle network-related concerns.
Work closely with senior support teams for escalations and complex issues.

REQUIREMENTS:

Fluent in German (B2 level of above) with strong proficiency in both written and spoken communication as well as English (B2) fluency.
Ability to understand and meet customer needs while aligning with business objectives.
Strong problem analysis skills with the ability to break down and organize complex situations.
Proficiency in MS Office Suite and basic understanding of network concepts.
High attention to detail and accuracy.
Strong problem-solving and critical thinking abilities.
Ability to address diverse stakeholder needs and negotiate effective solutions.
Collaborative and team-oriented approach to achieving goals.
A technical background is preferred particularly in fields like telecommunications.
0-2 years of experience in customer support or service roles.
Familiarity with network management tools (e.g. NMS OSS) is a plus.
Comfortable working in fast-paced customer-facing environments.
Quick to learn new technologies and adapt to evolving tools and systems.

OFFER: