German Customer Support Specialist II

Role Details

Location: Romania
Work Arrangement: Work from home
Type of Support: Phones and emails
Contract Duration: Temporary contract of 3 months
Work Schedule:9:00 am - 6:00 pm UK Time Two consecutive days off
Expected Start Date: February 26 2026

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Were hiringCustomer Support Specialistswholl guide customers partners and clients turning questions about accounts payments orders or benefits into clear actionable solutions. Every interaction is a chance to make an impact build trust and show how peak CX performance is done.

Let us match your unique skills experience and interests with one of our many partners across a variety of industries including Edtech eCommerce Fintech Health and Wellness plus more. As part of the Crescendo team youll have the support you need to develop and grow your career.

What Youll Do:

• Provide timely and professional customer support via email and phone in English and German
• Assist customers with: Order status and tracking returns refunds and exchanges payment and billing inquiries product information and general account questions.
• Document all customer interactions accurately in CRM and ticketing systems
• Follow established processes while maintaining a high level of customer satisfaction
• Escalate complex issues when necessary following internal guidelines
• Maintain a customer-first mindset and represent the brand positively at all times

What We Expect From You:

• C1/C2 German proficiency (CEFR or equivalent)
• Experience providing German Support
• At least 2 years of experience in customer support via email and calls
• Strong written and verbal communication skills
• Ability to multitask and manage multiple conversations effectively
• Problem-solving mindset with attention to detail
• Basic technical proficiency (CRM tools ticketing systems order platforms)
• Ability to work in a fast-paced performance-driven environment

What Youll Get In Return:

• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.