WFH Work Queues Collector

Position Summary:
The Collector is responsible for maintaining work queues in our clients Electronic Health Record (EHR) software platform. Work queues must be maintained to the client and company standards. This is achieved by contacting consumers in order to negotiate payment plans follow-up on broken promises and follow-up on expiring credit cards while following Federal State company and client collection guidelines and laws. The collector may be required to work in multiple client EHRs. The collector may work in either an early-out or bad debt environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Works accounts assigned to Hollis Cobb in EHR work queues
Professionally persuade patients to pay on current and/or past due medical debts
Overcome stalls and objections and suggest money sources for debt payment
Leave messages with consumers informing them of contact points via a mandated script
Update the customer record with new information record the call result or disposition as well as any relevant notes about the call via the menu or narrative section of the system
Complete or defer accounts in the work queues per guidelines
Adhere to the production standards set for the department and client
Other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPEREIENCE:
High school diploma is required
1 year of relevant experience is preferred
Previous experience in customer service sales early-out or bad debt collections or a related role is preferred
Previous Epic experience preferred

KNOWLEDGE SKILLS AND ABILITIES:
Strong organization and communication skills
Ability to use professional language and grammar
Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA state and local laws collection policies and procedures
Intermediate to advanced Microsoft skills in Word and Excel
Strong multi-tasking skills and the ability to work in a fast-paced environment
Ability to compute math calculations using addition subtraction multiplication division and percentages
Strong telephone communication and negotiation abilities
Must have the ability to simultaneously talk and type
Ability to type minimum of 25 wpm

PHYSICAL SKILLS AND ABILITIES:
While performing the duties of this job the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel or crouch or crawl; see talk and hear.

WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Illinois Maryland and New Jersey residents click below for compensation and benefits:
Cobb is an Equal Opportunity Employer