Operations Support Officer

About Us

Football West is the governing body for the world game in Western Australia and with over 230000 participants across the state were dedicated to making football accessible enjoyable and a great experience for all.

The Role

As an Operations Support Officer youll play a key customerfacing role supporting clubs participants parents and internal Football West teams. Youll assist with enquiries registrations logistics event delivery and more helping us to ensure football across WA runs smoothly and addition you will;

• Respond to and log customer enquiries via phone and email recording interactions in the CRM
• Support competition administration including registrations fixturing invoicing team allocations results and disciplinaries
• Provide guidance on competition rules and policies
• Assist with logistics for programs events courses and state/representative teams
• Book venues coordinate volunteers arrange equipment and support eventday operations
• Troubleshoot customer issues and escalate when required
• Contribute to continuous improvement within the Operations Support Team

About You

Were looking for someone who is proactive organised and passionate about delivering great experiences in community sport and working as a addition you will also possess the following;

• Prior experience in customer service or operational support
• Strong communication administrative and organisational skills
• Ability to juggle multiple tasks and work to tight timeframes
• Confident phone manner and professional email communication
• Ability to interpret rules policies and regulatory documents
• Proficiency in Microsoft Office applications
• Desirable: experience in events logistics travel coordination volunteer coordination or competition management systems
• Holds (or able to obtain) a Working With Children Check.
• Able to work evenings and weekends as required.

Why Join Football West

• Flexible employment options: casual parttime or fulltime
• Work in a supportive team passionate about community sport
• Contribute to the growth and experience of football statewide
• Opportunities to work at events and be involved in the delivery of football programs
• Inclusive and equalopportunity employer

How to Apply

If youre ready to support the growth of football in Western Australia and help make a real difference in the game wed love to hear from you!

Formal applications are to be submitted via the Apply button with applications closing on Friday 19 February 2026 at 08:30am AWST.

For further information or support please reach out to our Hiring Team at Note email applications will not be accepted.