Marketing Officer

Just Better Care provides in-home aged care and disability support services across Australia supporting people to live independently. With over 20 years of experience we are dedicated to supporting older adults and people with disabilities to maintain their independence in their own homes and stay connected to their communities.

We are currently seeking a full timeMarketing Officer to join the Just Better Care Gold Coast team on a temporary 6 month contract.

The role:

As our local Marketing Officer you will play a key role in driving business growth ensuring new leads are converted effectively while actively growing our brand presence and referral pathways. This role combines intake and enquiry management with local area marketing execution. You will focus on:

• Responding to new enquiries via phone email and digital channels
• Guiding prospective customers through the aged care / disability support intake process
• Converting enquiries into active customers through strong service knowledge and relationship building
• Actively engaging and onboarding new brokers support coordinators plan managers and referral partners
• Building and maintaining strong relationships with key partners in the aged care and disability sectors
• Conducting regular visits meetings and follow-ups with referral partners to strengthen engagement
• Developing and executing quarterly local area marketing plans aligned with local business growth objectives and national strategy.
• Maintaining accurate records in Sales Force
• Tracking and reporting on the effectiveness of marketing plans and initiatives

Support will be provided by the Franchise Manager and Just Better Care Australias national Marketing and Business Development teams.

This position is required to work Monday to Friday from 8.30am - 4.30pm.

What you will need:

• Demonstrated experience in marketing intakes sales or business development
• Strong knowledge of the aged care and disability sectors including referral pathways and funding environments
• Experience with print digital and social media marketing
• Competence in CRM systems (Salesforce preferred)
• Current and satisfactory Federal Police Check
• Current drivers licence

Skills that will help you succeed:

• Previous employment in the community service aged care or disability sectors
• Experience working with brokers support coordinators or plan managers
• Ability to analyse marketing data and report on outcomes and return on investment
• Proven ability to build and maintain professional relationships with external stakeholders
• A strong customer focus with the ability to convert enquiries into customers
• Excellent communication presentation and interpersonal skills
• High level of organisation time management and attention to detail
• Ability to work autonomously and collaboratively within a team

What we offer:

• Work from home up to 2 days per week after initial training is completed
• Free onsite parking
• Casual Fridays
• Complimentary snack station
• Access to online learning tools & programs
• Access to our free Employee Assistance Program
• Staff recognition programs
• A certified Great Place to Work

Next steps:

If youre ready to enjoy the satisfaction that comes from being part of a Company that is making a difference in peoples lives please Apply today.