IT Service & Systems Support Officer
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
At AFCA were all about fairness and that includes making sure our people have the tech support they need to do their best work. Thats where you come in. Were on the lookout for a friendly fast-thinking IT Helpdesk Support Officer who loves solving problems saving the day and making tech feel easy for everyone. If youre the kind of person who thrives on helping others and providing a seamless support experience we want to hear from this position you will be responsible for providing timely and effective support to users resolving incidents and service requests and maintaining a broad knowledge of the services provided by Information Services and other units within AFCA. This position is permanent and full time.
Typically in this role you will:
- Incident Management: Be the central point of contact for users manage incidents and service requests and ensure all activities are recorded and monitored according to agreed service levels.
- Level 1 & 2 Support: Provide support for end-user computing telephony infrastructure and systems perform routine maintenance tasks and act as a liaison for warranty and repair tasks.
- Incident Escalation: Escalate incidents and requests to appropriate parties seek advice for non-standard or complex requests and monitor progress against service level agreements.
- Other Duties: Contribute to continuous service improvement work with relevant stakeholders to improve processes manage professional development and demonstrate AFCA values in all interactions.
Qualifications :
- Exhibit excellent communication skills and a customer-centric approach.
- Some experience supporting end user computing and telephony Active Directory administration and basic network management.
- Stay updated on current and future trends in end-user computing.
- Ideally be familiar with the ITIL framework and have foundation certification.
- Benefit from experience with IP telephony systems enterprise applications and cloud facilities.
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
- Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Not-for-profit salary packaging to boost take-home pay.
Life at AFCA
Our people are at the centre of everything we do. We live and breathe our cultural qualities which shape how we behave and how we engage with our customers. At AFCA you will truly feel the difference of working at an organisation which supports people of all backgrounds experiences and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute belong and flourish!
To apply
If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us we encourage you to apply even if you dont meet every single criterion.
We encourage applications from people of all ages cultures abilities sexual orientation and gender identities. We strive to provide a recruitment experience thats fair inclusive and accessible. If you have any specific accessibility requirements please reach out to the recruiter who is managing this process or email us at We also offer flexible working at AFCA and as such even if a role is advertised as full-time we invite conversations around other working arrangements and would still encourage you to apply.
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
About Company
Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes ... View more
