Program Quality Analyst

Job Description

UW MEDICINE - Enterprise-Wide Revenue Cycle Operations has an outstanding opportunity for a PROGRAM QUALITY ANALYST

Work Schedule

100% FTE

DAYS - May also work off hours and weekends

Fully remote but may be required to participate in onsite events audits workflow reviews training or implementation activities

On-Call coverage (7x24) as assigned

POSITION HIGHLIGHTS

The Quality Analyst plays a critical role in safeguarding UW Medicines financial integrity regulatory compliance and operational consistency

DEPARTMENT DESCRIPTION

Enterprise Wide Revenue Cycle Operations supports all of UW Medicine Patient Access Hospital Billing Finance and other related operations that use Epic software and AccuReg.

PRIMARY JOB RESPONSIBILITIES

• Quality audit development change management compliance and end-user adoption requiring expert knowledge of ERCs workflows
• Analyst performs analysis of audit results and system issues documents potential root cause analysis recommends mitigation and training enhancements documents findings and potential specifications for corrective action and works with operational personnel to ensure end-user adoption and compliance
• Analyze business processes and procedures with a focus on workflow enhancement opportunities to ensure the system tools are maximized for business use
• Identify opportunities for training enhancements based on quality trends
• Design maintain and execute standardized audit protocols for various ERC workflows
• Identify root causes or errors trends systemic risks and recurring quality issues impacting performance and compliance and propose workflow/process changes to improve outcomes
• Provide supportive and positive mechanisms for reporting issues and facilitate reporting of suggestions for system improvements
• Perform regression-style validation following system workflow or policy changes
• Serve as a liaison between BSIQT and ERC operational teams to support quality review post-implementation validation and assessment of workflow changes

REQUIRED QUALIFICATIONS

• Bachelors degree in Business Healthcare Administration Information Systems or related field or equivalent combination of education and experience.
• At least four (4) years in ERC positions as a lead or other similar position where analysis and problem solving skills have been demonstrated
• Working knowledge of Epic Grand Central Prelude Referrals Cadence Epic customer tools hospital and physician billing systems and other hardware and software systems related to Revenue Cycle.
• Demonstrated experience conducting operational audits quality reviews or compliance assessments.
• Proven ability to perform root cause analysis document findings and develop actionable recommendations.
• Strong written and verbal communication skills including the ability to present quality findings to leadership.
• Proficiency in Epic modules (Cadence Prelude Grand Central Auth-Cert Medical Records Coding Customer Service tools and billing for both physician and hospital) and revenue cycle reporting tools.
• Epic certification in one or more revenue cycle or patient access modules.
• An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washingtons only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicines mission is to improve the health of the publicby advancing medical knowledge providing outstanding primary and specialty care to the people of the region and preparing tomorrows physicians scientists and other health professionals.

All across UW Medicine our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful welcoming environment where every patient family student and colleague is valued and honored. Nearly 29000 healthcare professionals researchers and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center UW Medical Center - Montlake UW Medical Center - Northwest Valley Medical Center UW Medicine Primary Care UW Physicians UW School of Medicine and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.