Business Support Specialist II Customer Service

• Document standard operating procedures prepare reports compile data for analysis coordinate activities investigate and resolve problems and handle special projects as assigned
• Enter and manage data and tasks in programs including but not limited to Accela GoGov PeopleSoft and Cartegraph/OpenGov
• Performs data entry; enters and pulls information from a variety of systems and reviews reports for accuracy
• Provides customer service to internal and external customers through email phone or in person inquiries
• Review city permits and update Cone Zone app
• Coordinate office equipment disposals; manage office supplies and inventory janitorial and facility requests
• Complete monthly audit of (Pikes Peak Rural Transportation Authority) PPRTA-2C request database and provide updates to all stakeholders
• Prepare and maintain official meeting records including agendas minutes and follow-up actions: Coordinate and manage the Public Works Project Schedule
• Organize and attend pre-construction coordination meetings with contractors and affected stakeholders such as educational institutions healthcare facilities emergency response agencies Colorado Springs Utilities City departments and additional stakeholders
• Ensure compliance with City policies procedures and record retention requirements when maintaining documents permits and project records.
• Assist with internal and external audits by compiling documentation responding to data requests and reconciling discrepancies.
• Serve as a liaison between Public Works contractors other City departments and external agencies to support project coordination and information flow.
• Track and follow up on action items deadlines and deliverables to support project and operational timelines.
• Provide back-up support for other administrative functions within the division as needed.
• Other duties as assigned
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page

We are looking for candidates who demonstrate:

• Methods and techniques of data collection research and report preparation
• Methods of administrative organizational economic and procedural analysis
• Modern office procedures and equipment including computers and supporting software applications

• Coordinate the collection evaluation and interpretation of information and data
• Maintain detailed records and prepare professional reports
• Communicate clearly and concisely verbally and in writing
• Establish and maintain effective working relationships

• High school diploma or GED
• Three years of full-time administrative or business support experience

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience and each year of additional relevant work experience as equivalent to each year of required education.

• Experience in municipal customer service
• Experience with data management
• Experience with Accela GoGov PeopleSoft and/or Cartegraph/OpenGov

Please contact for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.

The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit theCity of Colorado Springs Careers pageand review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.

The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

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