Business Service Mapping Lead

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Job Title: Business Service Mapping Lead

6 Months

Location: On-site Atlanta GA USA

Employment Type: Contract

Pay Range: $50 - $55/hr on W2

Role Summary

The Business Service Mapping Lead is responsible for defining documenting and mapping business and IT service processes to support enterprise resiliency initiatives. This role applies established frameworks and service management principles to translate complex processes into clear structured models that link business services applications and infrastructure. The position requires strong analytical skills framework fluency and the ability to communicate effectively with diverse stakeholders.

Key Responsibilities

• Apply IT service management and process frameworks to enterprise resiliency use cases.
• Read assess and create business and IT processes that support service resiliency objectives.
• Define and document processes in a clear structured manner using standard modeling techniques.
• Create detailed process diagrams including swim lane diagrams to represent service and process flows.
• Use LeanIX to define diagram and maintain process and service models.
• Map business processes to business services infrastructure components and applications.
• Develop business service mappings that can be leveraged for enterprise resiliency risk analysis and operational planning.
• Clearly explain process models and swim lane diagrams using ITIL terminology.
• Engage with internal and external stakeholders to gather process inputs validate mappings and communicate outcomes.

• Strong working knowledge of ITIL concepts and terminology.
• Proven experience applying structured frameworks to real world business problems particularly resiliency.
• Demonstrated ability to read interpret and create process documentation.
• Experience defining and diagramming business and IT service processes.
• Ability to describe business processes in detail and rapidly translate them into visual models.
• Strong communication skills with the ability to explain complex process concepts clearly and consistently.

• Familiarity with ETOM.
• Hands on experience using LeanIX for process and service mapping.
• Experience working in serviceoriented resiliencyfocused or enterprise architecture environments.

• Process architecture and documentation
• Service and business mapping
• Framework driven analysis
• Stakeholder communication
• Attention to detail and consistency in terminology and modeling

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.