Helpdesk Desktop Support Level 2
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Job Location:
La Porte, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Heres a clean ready-to-use job description that keeps it straightforward and realistic.
Job Title: Level 2 Desktop Support Analyst
Location: Onsite La Porte TX
Work Arrangement: 100% onsite
Overview
Were looking for a Level 2 Desktop Support Analyst to provide hands-on technical support for end users at our La Porte facility. This role is ideal for someone whos comfortable working directly with users troubleshooting day-to-day issues and keeping systems running smoothly in a fully onsite environment.
What Youll Do
- Provide Level 2 desktop support for Windows and Office 365 environments
- Troubleshoot and resolve hardware software and user access issues
- Support and maintain SharePoint sites and user permissions
- Escalate complex issues when needed and follow through to resolution
- Document issues fixes and procedures clearly
- Deliver timely professional support to onsite users
Required Skills and Experience
- Experience providing Level 2 desktop or technical support
- Strong working knowledge of Windows and Office 365
- Hands-on experience supporting SharePoint
- Comfortable working in a fully onsite role
Nice to Have
- Familiarity with AWS environments
- Experience supporting or working with Salesforce
Why This Role
- Stable onsite environment with direct user interaction
- Opportunity to expand skills across cloud and enterprise tools
- Clear expectations and hands-on technical work
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
