Pharmacy Operations Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Pharmacy Operations Manager
Location: Abraham Adesanya Ajah Lagos State
Industry: Pharmaceutical / Healthcare
Employment Type: Full-Time (On-Site)
Salary Range:Monthly
Experience Required: 5 7 Years
Reporting Line: Managing Director (MD)
Gender Preference: Male (Preferred)
Job Summary
We are seeking a highly experienced performance-driven Pharmacy Operations Manager to oversee and coordinate the daily operations of a reputable pharmacy located in Abraham Adesanya Ajah Lagos. The successful candidate will be responsible for ensuring efficient pharmacy workflows strict regulatory compliance effective people management optimal inventory control and superior patient care delivery.
This role requires a strong leader with sound pharmaceutical knowledge operational excellence and business acumen to drive efficiency profitability and service quality in line with Nigerian pharmaceutical standards and regulatory requirements.
Key Responsibilities
1. Pharmacy Operations & Workflow Management
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Oversee daily pharmacy operations to ensure safe accurate and efficient dispensing of medications.
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Implement monitor and continuously improve Standard Operating Procedures (SOPs).
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Supervise prescription verification dispensing accuracy and patient counseling services.
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Ensure optimal utilization of pharmacy automation and dispensing technologies where applicable.
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Monitor prescription turnaround time and implement measures to improve service efficiency.
2. Regulatory Compliance & Safety
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Ensure full compliance with Pharmacists Council of Nigeria (PCN) regulations and other applicable healthcare laws.
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Conduct routine audits on controlled drugs narcotics and regulated medications.
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Maintain accurate statutory documentation licenses and compliance records.
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Enforce pharmaceutical ethics safety protocols and quality assurance standards.
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Ensure adherence to infection prevention and patient safety guidelines.
3. Staff Leadership & Performance Management
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Lead supervise and coordinate pharmacists pharmacy technicians and support staff.
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Develop duty rosters and ensure adequate staffing levels at all times.
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Conduct regular performance appraisals and implement staff development initiatives.
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Provide coaching mentoring and disciplinary guidance where necessary.
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Foster a culture of professionalism accountability and excellent customer service.
4. Inventory & Financial Management
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Oversee procurement planning inventory control and stock management to prevent shortages and expiries.
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Monitor drug utilization trends and ensure optimal inventory turnover.
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Manage pharmacy budgets and monitor revenue expenses and profitability.
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Implement cost-control measures and negotiate effectively with suppliers and vendors.
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Ensure accurate stock documentation reconciliation and reporting.
5. Quality Assurance & Continuous Improvement
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Design and implement quality improvement initiatives to enhance patient outcomes and service delivery.
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Monitor customer feedback and implement corrective and preventive actions.
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Track operational KPIs and prepare management reports for decision-making.
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Ensure continuous improvement in pharmacy service standards and operational efficiency.
6. Stakeholder & Customer Relationship Management
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Collaborate with healthcare providers suppliers and internal stakeholders to improve service delivery.
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Professionally resolve customer complaints medication issues and service concerns.
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Maintain strong patient relationships and promote health awareness initiatives.
Key Performance Indicators (KPIs)
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Prescription accuracy and turnaround time
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Inventory accuracy and stock turnover rates
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Regulatory compliance and audit performance
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Customer satisfaction and retention levels
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Budget control and cost optimization
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Staff productivity and performance outcomes
Qualifications & Requirements
Educational Qualification
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Bachelor of Pharmacy () or Doctor of Pharmacy (PharmD) from a recognized institution.
Professional Certification
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Mandatory registration with the Pharmacists Council of Nigeria (PCN) with a valid practicing license.
Experience
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Minimum of 5 7 years post-qualification experience in pharmacy operations or pharmacy management.
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Prior experience managing retail or hospital pharmacy operations is highly desirable.
Skills & Competencies
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Strong leadership and people management skills
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In-depth knowledge of pharmaceutical regulations and compliance standards
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Strong financial inventory and operational management skills
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Excellent communication and interpersonal abilities
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Sound problem-solving and decision-making skills
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Proficiency in pharmacy management systems and Microsoft Office tools
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High level of integrity professionalism and attention to detail
Work Environment
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Fully on-site role based in Abraham Adesanya Ajah Lagos
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Fast-paced pharmacy environment requiring strong multitasking and organizational skills
How to Apply
Qualified and interested candidates should submit their updated CV to:
Key Skills
- IT Experience
- LTC Pharmacy
- Hospital Experience
- Pharmacy Software
- Infusion Experience
- Management Experience
- Pharmacy Residency
- Training & Development
- Pharmacy Technician Experience
- Supervising Experience
- Clinical Pharmacy Experience
- Compounding Medications
