About the Role:

At Autura were all about the team and looking for individuals who embody empathy ambition and a strong team spirit. Right now were looking for a Customer Success Manager to join our Customer Success department.

The Customer Success Manager (CSM) is responsible for launching activating and retaining a portfolio of Marketplace sellers. This role owns the seller relationship from post-sale handoff through first auctions and into long-term engagement ensuring sellers are trained operationally ready and consistently running successful auctions on Autura Marketplace.

The CSM is the primary owner of seller activation adoption of best practices and ongoing retention.

What Youll Be Doing:

Reporting to the Director of Customer Success your primary responsibilities will include but are not limited to the following:

• Seller Launch & Activation: Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded trained operationally ready and running their first successful auctions.
• Seller Onboarding & Enablement: Educate sellers on Marketplace workflows listing best practices inspections pricing and auction cadence to ensure they are set up for repeat success.
• Seller Relationship Management: Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication planning and ongoing support.
• Seller Retention & Churn Prevention: Proactively monitor seller health engagement and auction activity to identify risk and intervene before churn or inactivity occurs.
• Auction Performance Optimization: Work with sellers to improve auction outcomes through better inventory mix listing quality timing pricing strategy and operational readiness.
• Salesforce Execution: Use Salesforce to execute playbooks track seller health and report on activation retention and engagement metrics.
• Cross-Sell & Expansion Support: Identify qualified opportunities for additional Autura products or services and route them to the Sales team when
• Escalations & Objection Handling: Handle cancellation requests objections and seller issues; coordinate with Ops Product and Finance to resolve blockers.
• Stakeholder Management: Build relationships with decision-makers champions and day-to-day users within seller organizations.
• Cross-Functional Coordination: Partner with Sales Marketplace Operations Product and Marketing to deliver a seamless seller experience from launch through ongoing operations.
• Feedback Loop: Capture seller feedback obstacles and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.

About You:

• Highly organized and able to manage multiple seller relationships at
• Self-driven proactive and customer-focused.
• Strong communication and relationship-building
• Comfortable learning and using CRM and marketplace
• Passionate about customer success and service

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health dental vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work

Autura is dedicated to creating an equitable inclusive and supportive work environment that brings people together from diverse backgrounds experiences and perspectives.

We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate grow and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow we will proactively adapt our practices to embrace the diverse future ahead promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race color religion sex national origin gender sexual orientation age disability veteran status or any other legally protected status