Customer Experience Specialist
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Job Location:
West Allis, WI - USA
Hourly Salary:
$ 22 - 27
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
WeatherPro Exteriors is built on delivering exceptional customer experiences from the very first interaction. As a family-owned company specializing in roofing siding and windows we believe the way we serve our customers is just as important as the work we deliver.
Our team is seeking a Customer Experience Specialist to serve as the first point of contact for our customers and a key contributor to our continued this role youll engage with customers across phone email and text helping guide them through the next steps of their exterior project. You are confident organized and energized by helping others. You take pride in doing things well and making every interaction count.
If you love building relationships improving processes and making an impact this is a role where youll thrive.
Responsibilities and Qualifications
How youll be successful:
Answer and manage incoming calls emails and text messages from new and existing customers
Schedule confirm and rehash customer and sales appointments with accuracy and care
Respond to customer inquiries promptly while providing clear and helpful information
Build trust and long-term relationships through friendly professional communication
Maintain accurate customer records and documentation within CRM systems
Administer customer experience surveys and conduct quality assurance calls
Track and report on department KPIs and performance metrics
Identify opportunities to improve workflows systems and the overall customer experience
Administer customer experience surveys and conduct quality assurance calls
Track and report on department KPIs and performance metrics
Identify opportunities to improve workflows systems and the overall customer experience
Your qualities:
Customer service: 1 year (required)
Office or administrative experience: 1 year (preferred)
A positive team-oriented professional with a strong customer service background
A positive team-oriented professional with a strong customer service background
A clear and empathetic communicator who listens actively and builds rapport easily
Highly organized detail-oriented and comfortable managing multiple priorities
Motivated to learn grow and contribute at a high level in a growing company
Comfortable using CRM tools and technology to improve efficiency
Interested in data metrics and continuous improvement
Motivated to learn grow and contribute at a high level in a growing company
Comfortable using CRM tools and technology to improve efficiency
Interested in data metrics and continuous improvement
About Us
Founded in 2008 WeatherPro Exteriors has earned a reputation for quality craftsmanship and exceptional customer care. We are proud to be a preferred contractor for the best brands in the industry like Owens Corning and James Hardie and a Milwaukee Journal Sentinel Top Choice Award winner for Best Roofer seven years in a row.
We believe happy employees create happy customers. At WeatherPro youll find a supportive environment that values growth accountability and teamwork. Were committed to helping our people learn develop and do their best work every day.
Compensation: $22.00 - $27.00 per hour
About Us
WeatherPro Exteriors is a family owned and operated exterior remodeling company based in West Allis Wisconsin. We offer a full range of exterior remodeling services including roofing siding window door gutter and insulation services. Our outstanding quality and workmanship is why we are designated as a preferred contractor by top brands like Owens Corning and James Hardie and why weve been awarded the Top Choice award for best roofer by the Milwaukee Journal Sentinel inand 2022.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
WeatherPro Exteriors specializes in commercial and residential roofing replacement in Southeastern Wisconsin. Over a decade of experience. Free estimates!
