Customer Service Manager Temecula Education Program
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Job Location:
Temecula, CA - USA
Monthly Salary:
$ 99300 - 198700
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
The Temecula Education Program Customer Service Manager is responsible for planning organizing and delivering high-quality tours of the manufacturing facility for diverse audiences including healthcare providers community members business partners and internal new hires. This role serves as the primary liaison between Marketing Commercial and Manufacturing Operations leadership to ensure tour content is accurate engaging and aligned with operational priorities.
The role also includes supervising two team members who manage event coordination logistics and vendor payment processing. Responsibilities include providing direction ensuring workload balance monitoring performance and supporting professional development. Success in this role requires exceptional communication skills strong relationship-building capabilities and the ability to translate complex technical processes into clear compelling narratives.
Key Responsibilities
Conduct guided tours of the manufacturing facility adapting delivery for diverse audiences.
Clearly explain manufacturing processes safety expectations and product significance.
Ensure visitors have a safe engaging and professional tour experience.
Directly supervise two team members who manage event coordination and vendor payments.
Assign work set expectations and ensure accuracy and timeliness of event logistics and transactions.
Serve as the liaison between Marketing Commercial and Manufacturing Operations leadership.
Coordinate with subject matter experts (SMEs) to support specialized tour segments.
Develop and update tour scripts materials visuals and messaging.
Maintain compliance with all safety security and regulatory protocols.
Oversee tour scheduling visitor registration and onsite coordination.
Track attendance visitor satisfaction and performance metrics.
Qualifications
Required Qualifications:
Exceptional verbal and written communication skills.
Experience in public speaking facilitation or customer-facing roles.
Strong interpersonal skills and ability to engage diverse audiences.
Experience supervising or leading team members.
Ability to collaborate across a matrixed organization.
Preferred Qualifications:
Experience in manufacturing healthcare or regulated industries.
Knowledge of manufacturing operations or quality systems.
Experience with event coordination or vendor management.
Additional Skills:
Leadership & Coaching Guides and develops team members effectively.
Communication Excellence Clear confident speaker who adapts messaging to audiences.
Customer Focus Creates positive and meaningful visitor experiences.
Cross-Functional Collaboration Builds strong partnerships across teams.
Attention to Detail Maintains accuracy safety and professionalism.
Adaptability Adjusts communication and content for different visitors and situations.
The base pay for this position is
$99300.00 $198700.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
AVD Vascular
LOCATION:
United States > Temecula : AWDC
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
