Medical Equipment Customer Care Specialist
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Job Location:
Beaver Dam, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you have what it takes to be a Rices Medical Equipment (DME) Customer Care Specialist Do you love helping people Are you energized by building relationships and solving problems Do you thrive in a fastpaced customerfocused environment Are you highly organized a quick learner and driven to succeed
If you answered yes to these questions please read on
Rices Medical Equipment is looking for a DME Customer Care Specialist to help serve our patients.
This position plays a critical role in guiding patients through their medical equipment needs with care confidence and professionalismensuring every interaction reflects our commitment to outstanding service.
Responsibilities include:
- Serving as the primary point of contact for patients needing medical equipment and supplies
- Building strong trusting relationships with patients and caregivers
- Educating patients on DME products usage and basic troubleshooting
- Processing sales rentals and refills accurately and efficiently
- Coordinating documentation and orders with insurance providers and internal teams
- Maintaining organized patient records and sales documentation
- Managing multiple tasks and priorities in a fastpaced environment
- Answering phones with a smile so big the caller can hear it
- Expeditiously and courteously managing phone calls and inperson requests
- Providing clear compassionate communication during every patient interaction
- Maintaining a customerfirst mindset at all times
- Point of Sale operations and transaction processing
- Collaborating with team members to ensure seamless patient service
Preferred Requirements and Skills:
- Incredible interpersonal and customer service skills
- Highly organized and detailoriented
- Strong verbal and written communication skills
- Quick learner with the ability to adapt to new products systems and processes
- Selfmotivated driven and dependable
- Ability to serve all types of people with kindness and patience
- Comfort working with insurancerelated documentation (preferred not required)
- Healthcare retail or medical equipment experience is a plus
A few things about us:
- Team environment that works well together
- A strong focus on serving our community with compassion and care
- Trusted local healthcare provider with deep community roots
- We work really hard and love what we do
Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Rice's Pharmacy is a local, independent pharmacy with locations in Beaver Dam and Fordsville. We go above and beyond filling prescriptions—Choose us for immunizations, home medical equipment, and more.
