Customer Experience & Operations Coordinator

Floor Coverings International

Job Location:

North Attleborough Center, MA - USA

Hourly Salary: $ 25 - 32

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development

Customer Experience & Operations Coordinator

(Part-Time Full-Time Opportunity)

About Us

We are a locally owned family-run business serving Massachusetts and Rhode Island. Youll work closely with the owner in a small growing company where your work has a direct impact on customers operations and day-to-day success. Our focus is simple: deliver a stress-free flooring experience where everything is handled from start to finish.

Who This Role Is For

This role is ideal for someone who enjoys talking with customers following up consistently and keeping things organized. If you like closing loops booking appointments and making sure nothing falls through the cracks you will do well here.

This is not a passive administrative role. Most communication is proactive and comfort with outbound calls and follow-ups is required.

Role Overview

This role owns the front end of the customer experience. When a lead comes in you help turn interest into booked appointments ensure timely follow-up support local marketing and community events and keep systems organized so customers feel informed and taken care of.

Primary Responsibilities

Customer Experience & Appointment Booking (Top Priority)

Respond promptly to new leads via phone text and email
Schedule in-home appointments for the sales team
Follow up consistently on unbooked stalled or not yet leads
Reach out to customers to confirm details next steps or appointments
Support referral and repeat-customer outreach

Lead Tracking & Organization

Accurately track where every lead originates
Maintain clean CRM data with no missing lead sources
Update lead status as it moves through the pipeline
Ensure follow-up is completed and documented

Community Events & Local Marketing Support

Assist with home shows community events and local initiatives
Capture lead information accurately at events

Operations & Administrative Support

Assist with basic QuickBooks hygiene (income/expense entry deposit tracking)
Help confirm deposits and send payment links when needed
Support the owner with follow-ups scheduling help and administrative tasks
Keep office systems and records organized

What Success Looks Like

Leads are contacted quickly and followed up consistently
Appointments are booked reliably each week
Event and community leads are followed up within 2448 hours
CRM and lead source data is accurate and usable
Customers feel informed and taken care of

Schedule & Work Location

Schedule:
This role starts part-time with set hours:

MondayThursday: 9:30 AM 3:00 PM
Friday: 9:00 AM 1:00 PM

Occasional flexibility may be needed for community events or home shows.

Work Location:
This role is primarily based in our office. After onboarding there is an opportunity for partial remote work depending on performance and business needs.

Part-Time to Full-Time Opportunity

This position starts part-time. Depending on performance workload and mutual fit it may transition to a full-time some cases the role may remain part-time long-term if it is a great fit and responsibilities are handled efficiently.

What We Value

Ownership: Taking responsibility and following things through
Responsiveness: Customers never wonder whats next
Integrity: Clear communication and doing what we say well do

Qualifications

2 years in a customer-facing scheduling operations or coordination role preferred
Strong phone and written communication skills
Organized detail-oriented and persistent with follow-up
Comfortable asking for next steps and handling light money-related conversations
QuickBooks experience is a plus but not required
Experience in home services construction or trades is a plus
Able to work independently and take ownership

Compensation & Benefits

$25$32/hour depending on experience
Performance-based bonus opportunity
Paid training
Part-time role with growth potential

To Apply

Please include a brief note about your experience with customer communication or scheduling and why this role interests you.

Compensation: $25.00 - $32.00 per hour

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Benefits:Bonus based on performanceFlexible scheduleOpportunity for advancementTraining & developmentCustomer Experience & Operations Coordinator(Part-Time Full-Time Opportunity)About UsWe are a locally owned family-run business serving Massachusetts and Rhode Island. Youll work closely with the ow...

Benefits:

Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development

Customer Experience & Operations Coordinator

(Part-Time Full-Time Opportunity)

Who This Role Is For

This is not a passive administrative role. Most communication is proactive and comfort with outbound calls and follow-ups is required.

Role Overview

Primary Responsibilities

Customer Experience & Appointment Booking (Top Priority)

Respond promptly to new leads via phone text and email
Schedule in-home appointments for the sales team
Follow up consistently on unbooked stalled or not yet leads
Reach out to customers to confirm details next steps or appointments
Support referral and repeat-customer outreach

Lead Tracking & Organization

Accurately track where every lead originates
Maintain clean CRM data with no missing lead sources
Update lead status as it moves through the pipeline
Ensure follow-up is completed and documented

Community Events & Local Marketing Support

Assist with home shows community events and local initiatives
Capture lead information accurately at events

Operations & Administrative Support

Assist with basic QuickBooks hygiene (income/expense entry deposit tracking)
Help confirm deposits and send payment links when needed
Support the owner with follow-ups scheduling help and administrative tasks
Keep office systems and records organized

What Success Looks Like

Leads are contacted quickly and followed up consistently
Appointments are booked reliably each week
Event and community leads are followed up within 2448 hours
CRM and lead source data is accurate and usable
Customers feel informed and taken care of

Schedule & Work Location

Schedule:
This role starts part-time with set hours:

MondayThursday: 9:30 AM 3:00 PM
Friday: 9:00 AM 1:00 PM

Occasional flexibility may be needed for community events or home shows.

Work Location:
This role is primarily based in our office. After onboarding there is an opportunity for partial remote work depending on performance and business needs.

Part-Time to Full-Time Opportunity

What We Value

Ownership: Taking responsibility and following things through
Responsiveness: Customers never wonder whats next
Integrity: Clear communication and doing what we say well do

Qualifications

2 years in a customer-facing scheduling operations or coordination role preferred
Strong phone and written communication skills
Organized detail-oriented and persistent with follow-up
Comfortable asking for next steps and handling light money-related conversations
QuickBooks experience is a plus but not required
Experience in home services construction or trades is a plus
Able to work independently and take ownership

Compensation & Benefits