Partnerships Operations Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
WE ARE HIRING A PARTNERSHIPS OPERATIONS MANAGER
Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets
If so youve probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.
Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.
Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.
Here are a few things that weve got to offer:
Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
Weekly webinars to support your development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events tasty lunches & more
TLC Gives Back - volunteering opportunities including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme
What youll be doing:
Channel Operations Leadership
Youll oversee all external partner-facing channelsfield sales call centres and community engagement. You know how to build structure maintain consistency and create momentum across geographically dispersed teams.
Field Sales Coordination
Youll bring alignment clarity and pace across field sales teams ensuring messaging is consistent targets are understood and activity supports partner growth plans region by region.
Call Centre Excellence
Youll manage the day-to-day operations for partner-driven call centre activity; briefing teams optimizing scripts implementing QA standards and ensuring performance dashboards tell a clear story.
Community Outreach Programs
Youll design and lead grassroots partner-support initiatives; driving awareness activation and engagement with programs that feel authentic and add measurable value.
Performance Insight & Optimization
Youll own cross-channel performance analytics using data to refine targeting messaging and channel mix. Youll spot whats working fix what isnt and elevate what could be.
Partner Retention Communication
Youll manage the flow of partner retention messaging; clear timely and thoughtfulensuring every partner feels supported and valued across all touchpoints.
Who were looking for:
The Operator - Youre organized reliable and detailobsessed. Complexity doesnt intimidate you.
The Coordinator - You bring people processes and priorities together with clarity and calm.
The Communicator - You brief with precision influence with ease and represent partner needs with diplomacy.
The Analyst- Youre confident using dashboards and data to guide decisions spot trends and drive continuous improvement.
The Stabilizer - You stay composed under pressure keep operations running smoothly and bring order to fast-moving environments.
Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a world within the world that is free from prejudice bias and inequity.
A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If youre excited by everything weve told you then its time to apply!
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
