Sheltered Housing Assistant 7495

Title: Sheltered Housing Assistant

Contract Type: Permanent1xPT(21hours)and 1xFT(35hours)

Salary: 26775 per annum to 29280 per annum(pro rataPT) dependant on experience

Working Location: Schemes in the LondonBorough ofLambeth

Persona: Site Based Worker - Contractual hours to be worked fromallocatedsite with ad hoc office attendance as

Closing Date:10thFebruary 2026

Interview Date:24th& 25thFebruary2026

Role Profile - Sheltered Housing

Benefits Include: 25 days Annual Leave rising to 30 days with length of service Bank Holidays Westfield Health Cash Plan excellent pensionplanand non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.

Join our L&Q Living Housing Management Team at L&Q:

• Do you take pride in creating safe supportive environments and delivering outstanding service

• Are you passionate about health safety and well-being in residential communities

If so we have the perfect role where you can help make a meaningful difference in the lives of our residents.

Werecurrently seeking a Sheltered Housing Assistantto become part of our dedicated Housing Management team.Youllbe working across our sheltered housing schemesin the London Borough ofLambethsupporting residents aged 55 and over.As a key member of our Independent Living serviceyoullhelp ensure residents feel safe secure and empowered to live independently while delivering high-quality housing management services.

If this sounds like you we would love for you to apply!

Your impact in the role:

• Resident Support and Customer Service: Act as the on-site representative providing guidance to residents and acting as a key contact for their families and visitors.Youllbuild meaningful relationships foster a welcoming environment and support new residents as they settle into the community.

• Health & Safety and Site Maintenance: Ensure resident and site safety by conducting regular health and safety inspections following fire safety procedures andmonitoringthe premises.Youllreport repairs oversee general upkeep and work closely with contractors to ensure that communal areas and site facilitiesremainwell-maintained and secure.

• Administrative and Operational Efficiency: Maintainaccuraterecords of health and safety checks reportincidentsand repairs and use company systems to communicate effectively.Youllcontribute to smooth operations by managing documentation supporting policy implementation and keeping reception and entrance areas clean and welcoming.

• Collaborative Problem-Solving: Work as part of the Housing Management team to address anti-social behaviour resolve tenancy concerns and escalate issues when necessary.Youllcontribute to the wider teams success by collaborating on action plans and working closely with any support teams in place.

Whatyoullbring:

• Customer Service Excellence: Proven experience providing high-quality service in a resident-facing role handling sensitive issues with empathy and professionalism.

• Health & Safety Awareness: Interest or experience in health and safety procedures with an understanding of fire safety estate inspections and safe working practices.

• Organisational Skills: A proactive well-organised approach with the ability to manage a varied workload and prioritise tasks effectively.

• Strong Communication Skills: Excellent written and verbal communication skills with the ability to connect with a diverse range of people and relay information clearly.

• Team Collaboration: A positive flexible attitude and the ability to work well within a team sharing information and collaborating to find effective solutions.

DBS

For this post the successful candidate will need to apply for or be in possession ofanBasic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.