Office User Support
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a high-skill product support role focused on assisting office and operational users. You will become an expert in the product and help users resolve functional issues (not technical troubleshooting).
Key Responsibilities
Support front-office and back-office users.
Assist maintenance and building security personnel.
Resolve product usage issues and questions.
Escalate complex issues to US Support and Engineering teams.
Handle Spanish-language support calls routed from the US.
Document issues and resolutions accurately.
Requirements
Requirements
Business-level English (spoken and written).
Strong communication and problem-solving skills.
Ability to learn complex products thoroughly.
Customer support or product support experience preferred.
Comfortable working in a fast-paced support environment.
Benefits
Required Skills:
Requirements Business-level English (spoken and written). Strong communication and problem-solving skills. Ability to learn complex products thoroughly. Customer support or product support experience preferred. Comfortable working in a fast-paced support environment.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
