Support Supervisor

Torreón - Mexico

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

The Support Supervisor oversees User Support teams manages escalations and ensures service quality. This role also serves as a key communication bridge with US teams.

Key Responsibilities

Train and supervise User Support staff.
Handle first-level escalations.
Monitor support quality and performance.
Compile monthly reports on common and time-consuming issues.
Communicate insights to US Support and Product teams.
Support team growth and scaling.

Requirements

Requirements

Business-level English (spoken and written).
Proven experience leading support teams.
Strong analytical and reporting skills.
Ability to manage up to 50 support agents (initially 10 Office Support Users).
Excellent leadership and communication skills.

Benefits

Location

On-site Torreón Coahuila Mexico

Compensation

Open and negotiable.

Required Skills:

Requirements Business-level English (spoken and written). Proven experience leading support teams. Strong analytical and reporting skills. Ability to manage up to 50 support agents (initially 10 Office Support Users). Excellent leadership and communication skills.

The Support Supervisor oversees User Support teams manages escalations and ensures service quality. This role also serves as a key communication bridge with US teams.Key ResponsibilitiesTrain and supervise User Support staff.Handle first-level escalations.Monitor support quality and performance.Comp...