Resident User Support

Torreón - Mexico

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Resident User Support focuses on assisting end users with resident-facing features of the product. This is a higher-volume more streamlined support role.

Key Responsibilities

Handle resident support inquiries via phone and digital channels.
Assist users with basic product questions and issues.
Escalate unresolved issues as needed.
Handle Spanish-language calls routed from the US and other regions.
Follow defined support workflows and documentation standards.

Requirements

Requirements

Good English skills required initially.
Strong customer service orientation.
Ability to handle high call volumes calmly and efficiently.
Prior call center or customer support experience is a plus.

Benefits

Location

On-site Torreón Coahuila Mexico

Compensation

Open and negotiable.

Required Skills:

Requirements Good English skills required initially. Strong customer service orientation. Ability to handle high call volumes calmly and efficiently. Prior call center or customer support experience is a plus.

Resident User Support focuses on assisting end users with resident-facing features of the product. This is a higher-volume more streamlined support role.Key ResponsibilitiesHandle resident support inquiries via phone and digital channels.Assist users with basic product questions and issues.Escalate ...