Head of 105 Victoria Street

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL is recruiting for the Head of 105 Victoria Street

This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street Londons ground-breaking 500000 sq ft net-zero carbon office development. As Head of 105 Victoria Street you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks.

You will serve as the primary ambassador for this sustainable landmark orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities an urban farm publicly accessible spaces and state-of-the-art wellness facilities. At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees and this role exemplifies that commitment as you lead the transformation of how people experience the modern workplace. Your expertise will drive the creation of an exceptional community hub targeting BREEAM Outstanding and WELL Platinum certifications while managing multi-million-pound budgets and fostering collaborative partnerships with diverse stakeholders. What sets JLL apart is our culture of collaboration locally and across the globe and you will embody this as you build unified teams spanning JLL employees and third-party service partners to deliver unparalleled client and occupier experiences.

Responsibilities:

• Lead strategic planning and operational excellence initiatives across all building systems amenities and service delivery functions

• Manage comprehensive service charge budgets financial reporting and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies

• Build and nurture exceptional relationships with property owners occupiers and key stakeholders through regular engagement and proactive communication

• Oversee the mobilisation and transition of building operations from construction completion to full operational capacity

• Coordinate and manage performance of multiple third-party service contractors through KPI monitoring regular reviews and partnership development

• Ensure full compliance with health and safety regulations building standards and statutory requirements while maintaining meticulous audit-ready documentation

• Develop and execute community engagement strategies events programming and occupier experience initiatives that enhance satisfaction and retention

• Champion sustainability and ESG programmes aligned with the buildings net-zero carbon objectives and certification targets

• Mentor and develop a high performing team of both direct reports and service partners while fostering a collaborative One Team approach.

Required qualifications:

• Proven experience as a General Manager or senior operational leader in Grade A commercial property management

• Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation

• Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects

• Comprehensive knowledge of building systems including HVAC lifts security and M&E operations in complex commercial environments

• Excellent stakeholder management skills with experience building relationships with property owners occupiers and service partners

• In-depth understanding of health and safety regulations building compliance and statutory requirements for commercial properties

• Experience managing multiple third-party service contractors through procurement performance monitoring and contract management

• Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards

Preferred qualifications:

• Professional qualifications such as RICS IWFM or equivalent property/facilities management credentials

• Experience with sustainable building operations BREEAM WELL certifications NABERS 5.5* or ESG programme implementation

• Background in mixed-use developments incorporating retail hospitality or community spaces alongside office environments

• Proven track record in customer experience strategy development and community building within commercial properties

• Experience with property management software systems and data analytics for performance measurement

• Strong presentation and communication skills with experience reporting to senior stakeholders and boards

• Knowledge of London commercial property market dynamics and regulatory environment

• Bachelors degree in Property Management Facilities Management Business Administration or related field

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.