Head of Service
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
GEA Did you know
Every third chicken nugget produced worldwide is made using GEA equipment
One in three instant coffee production lines is installed by GEA
One quarter of all processed milk is produced using GEA systems
Nearly every second litre of beer is made with GEA technology
One third of all polymer producers rely on GEA drying technology
GEA emission control systems help prevent almost two million tonnes of pollutants each year
Half of the worlds container ships operate with GEA marine equipment
GEA industrial heating and refrigeration solutions are used across almost every industry we serve
Responsibilities / Tasks
GEA is looking to appoint a Head of Service (HoS) to lead and further develop an already successful service team of 14 within the Food & Healthcare Technologies division. The Head of Service will shape and drive the companys service strategy strengthen GEAs established service ethos and deliver sustained budget growth in 2026 and beyond.
Reporting to the Director of Service and Projects the HoS will be responsible for defining GEAs future service strategy and inspiring the team to deliver exceptional service performance alongside strong commercial growth aligned with company objectives. Passionate about service excellence at every touchpoint the HoS will continue to develop and expand the team establish clear service benchmarks and identify opportunities to unlock incremental commercial value across both new and existing customers.
The successful candidate will be skilled in building strong collaborative relationships with direct reports crossfunctional colleagues customers and suppliers. Leading by example the HoS will demonstrate GEAs commitment to longterm customer partnerships combining product excellence with consistently high levels of customer satisfaction.
Technical Leadership
Set the benchmark and clear expectations for service delivery standards across GEA.
Guide and support the service team in all aspects of service delivery including customer escalations and breakdown management.
Build strong consistent relationships with customers ensuring open communication SLA compliance and swift resolution of service issues.
Act as the senior point of contact for customers for service activities or escalated matters.
Work closely with the service sales team to ensure technical and financial scopes are feasible accurate and aligned with customer needs.
Operational & Service Management
Ensure all site issues are accurately logged and documented to enable timely and effective resolution by the service team.
Proactively identify incremental commercial opportunities within the existing customer base.
Oversee service department work scheduling and coordination (including skill matching) to maintain consistently high customer quality standards.
Provide onsite supervision of field service engineers where required.
Ensure job costs remain within budget and escalate unforeseen issues to the Service Director.
Develop and implement tools processes and systems to improve resource utilisation and highlight capacity gaps.
Ensure the service team fully understands GEAs products processes and procedures and consistently represents the company professionally.
Liaise with the QSHE team to ensure engineers receive regular updates on health and safety requirements and apply these consistently in the field.
Proactively facilitate collaboration and problemsolving across internal and external stakeholders.
Maintain strong working relationships with manufacturing centres and stay informed about product developments and innovations.
Work closely with sales project and service colleagues to ensure high levels of customer satisfaction throughout the service lifecycle.
Governance & Reporting
Provide customers with timely and informative progress updates.
Develop and maintain a tracking and reporting system to monitor service delivery performance and customer satisfaction.
Deliver regular service performance reports and supporting narrative to senior management.
Team Leadership & Development
Encourage motivate and support the service team rolemodelling GEA values and behaviours.
Identify individual development needs and create tailored progression plans and goals.
Build strong team morale recognising achievements and reinforcing high performance.
Lead the annual performance review process and support continuous professional development.
Foster a collaborative supportive and ideasdriven team environment.
Your Profile / Qualifications
Desired Character Traits
Passionate about delivering consistent service excellence across the team.
Commercially astute with a strong drive to identify and unlock incremental service opportunities with customers.
Skilled in building highperforming service teams aligned to a clear service ethos.
Confident and articulate when communicating with all audiences with a strong ability to resolve challenges and drive collaboration.
A strong and engaging people leader; effective at setting expectations motivating team members and inspiring high performance.
Skilled at building multilevel relationships with internal colleagues and customers.
Requirements
Extensive experience and a proven track record in service leadership ideally within the food industry.
Background in engineering and capital equipment.
Passionate about building longterm customer relationships and identifying new service opportunities.
Committed to engaging inspiring and developing team members to help them thrive within the GEA culture.
Significant experience collaborating across internal departments to develop service solutions aligned with customer needs.
Primarily fieldbased with extensive travel across the UK; 12 days per week required at GEA HQ (Milton Keynes).
Able and willing to travel to customer sites across the UK as business needs dictate.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Director
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
