Account Analyst
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The International Group Program (IGP) is part of Manulife Financial and includes a global network of top life insurance companies in about 80 countries. Since 1967 IGP has provided employee benefits services like international pooling to multinational companies. Over 900 major global companies including many from the Fortune 500 use IGP to offer benefits like retirement and risk coverage to their employees worldwide.
As part of a small and dynamic team you will play a crucial role in reviewing policy year end reports and preparing annual reports for IGPs Multinational Clients and their Advisors. The position involves frequent interaction with our International Network of Insurance Company Partners and internally between our departments.
The Account Analyst will be responsible for the preparation of our Clients International Experience Reports and manages a portfolio of Clients. The role reviews Policy Year End Reports and coordinates their successful completion.
Position Responsibilities:
Review and complete Policy Year End Reports (PYERs) in PRISM
Revise PYER files (Excel or PDF) as needed
Prepare and finalize International Experience Reports to be sent to clients
Correspond with Network Partners and department members to resolve PYER concerns
Review and complete Business Updates in PRISM
Prepare and send out OARs to Network Partners for settling outstanding balances
Prepare and complete captive reports to be shared with the client based on deadlines
Train new colleagues on IGP Administration duties
Train and support Genpact on PYER entry and PYER delivery
Assists in special projects
Required Qualifications:
Excellent verbal and written communication skills in English and/or other languages with strong attention to detail.
Problem solving skills with the ability to influence decisions and support prevention of future client issues.
Proven analytical skills with the ability to effectively organize prioritize and manage multiple tasks in a high volume environment while meeting aggressive service level expectations.
Collaborative teammate with the ability to work independently and contribute across business areas.
Typically brings postsecondary education and a basic knowledge of group insurance and pensions
Demonstrated passion for providing client-centric solutions
Strong working knowledge of Microsoft Office applications Excel (spreadsheet) and database applications
Preferred Qualifications:
Has an analytical and open mind with a good feeling for numbers and the ability to interpret numerical data effectively.
Excellent time management skills and the ability to work both independently and as a team player
Excellent oral and written communication skills
Adaptable and flexible in responding to deadlines on assignments and workflow fluctuations
Self-motivated organized and results-oriented
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
If you are applying to this role in Massachusetts please note the salary range is $46275- $77125 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Waterloo OntarioWorking Arrangement
Salary range is expected to be between
$43875.00 CAD - $73125.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
